Sr. Account Manager- Group Insurance (West Coast Based Location Required)

At Equitable, our power is in our people.

We're individuals from different cultures and backgrounds. Those differences make us stronger as a team and a force for good in our communities. Here, you'll work with dynamic individuals, build your skills, and unleash new ways of working and thinking. Are you ready to join an organization that will help unlock your potential?

The Sr. Account Manager (SAM) is responsible for the overall relationship and economic management of a portfolio of group benefit clients with annualized premium between $20M . This position is a key strategic relationship management and revenue generating resource for clients, brokers and the EQH organization. This position will focus on internal and external partnerships and strategies that will result in long term growth and persistency.

The Sr. Account Manager represents the entire range of employer and employee paid EQH products and services their assigned brokers, GA's, and clients. The Sr. Account Manager will proactively seek opportunities to increase revenue; both organically and through cross-sell opportunities. The SAM is a Trusted Advisor to the broker/policyholder and educates and trains their customers while maintaining the perspective of the customer and Equitable Employee Benefits.

The SAM will respond to the customer's needs by striving for and achieving internal alignment through collaboration.

Key Job Responsibilities

• Establishes and maintains productive, professional relationships with key personnel for assigned customers and brokers
• Collaborates with in Distribution and all internal partners to meet customer's expectations and provide value-added solutions, and meet growth and persistency objectives and manage customer's expectations
• Manages a book of business in the 250 life segment.
• Renewals - Meets target persistency goals of the organization through detailed renewal analysis. Makes renewal pricing recommendations in partnership with the Sales Executive to maintain overall RTN profitability improvement within the block. Deliver and discuss renewal rates actions with brokers/GA's and provide solutions that help ensure persistency of profitable business. Ensure that monthly renewals are delivered timely and accurately.
• Premium Growth - Meet premium growth goals by utilizing your assigned block of business to generate add coverage opportunities to increase sales organically. Partner with the Sales Executive and work to close add-coverage opportunities both on and off renewal dates. In addition to add-coverage, work with brokers/customers on premium growth opportunities (acquisitions, plan design changes, and open enrollments
• Proactively assesses, clarifies, and validates customer needs on an ongoing basis. Creates communication plans and clearly relays the information to clients and brokers.
• Develops and maintains excellent working relationships with the SE, MSR and other internal service departments to oversee resolution of issues
• Participates in Finalist Presentations representing Equitable account management and service value story. Understands and clearly explains the value of Equitable, our business partnerships and the strength of our products.
• Partners and collaborates with Market Sales Executive (SE) to ensure a mutual understanding of territory goals and objectives. Develops plans of action (through use of business plan) to act on those goals and objectives.
• Partners with Implementation Consultant to ensure awareness and understanding during implementation process
• Partners with internal teams to strategize on enrollment and re-enrollment needs for organic growth opportunities
• Conducts consistent, proactive education/outreach communication with brokers/customers in the form of in person meetings, scheduled callouts, email, team/zoom calls.
• Conduct Installation meeting upon completion of the implementation process to educate Clients and BAMs on Equitable' s administrative policies and EB360 portal (in person or by phone)
• Remains up to date on market changes that impact their clients and provides consultation on how Equitable may support their changing needs
• Conducts regular case reviews with internal departments as well as with the customer, reviewing claims experience and administrative processes - identifies areas of concern and collaborates with brokers, customers, and internal teams to address problem areas and recommend additional Equitable products/services
• Facilitates the renewal process; responsible for renewal preparation, consultation with SE on overall service experience and customer needs to best position the customer to renew with EQH
• Display active listening skills and bridge relationships between Broker, Clients, and Home-Office partners t