Customer Success Manager

There are over 7 billion people on this planet. And by 2050, there will be 2 billion more... many moving into urban centers at an unprecedented rate. Making sure there is enough food, fiber and infrastructure for our rapidly growing world is what we're all about at John Deere. And it's why we're investing in our people and our technology like never before! Here the world's brightest minds are tackling the world's biggest challenges. If you believe one person can make the world a better place, we'll put you to work. RIGHT NOW.

 

John Deere is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to, among other things, race, religion, color, national origin, sex, age, sexual orientation, gender identity or expression, status as a protected veteran, or status as a qualified individual with disability.

 

Primary Location: United States (US) - Georgia  - Atlanta  
Function: Customer Experience (CA)
Title: Customer Success Manager - 114552 
Onsite/Remote:Remote Position

 

This position is eligible for remote work at the present time. The arrangement may be delayed for training or other job acclimation purposes and remains subject to change.  

 

Your Responsibilities

 

As a Customer Success Manager for Deere & Company World Headquarters working remotely in Georgia, you will:

 

• Manage customer accounts
• Consult customers to drive return on investment and improve their overall experience
• Build, maintain and leverage strong relationships with both business decision makers and technical decision makers within each customer
• Sell performance upgrade kits, technologies, machines and aftermarket offerings
• Build dealer capabilities around digital products and weave them into the selling processes.
• Help the customer win while delivering best-in-class renewal rates
• Create new templates and tools to guide the customer through the journey by overseeing and owning the following customer lifecycle steps: onboarding, implementation, adoption and renewal
• Serve as a customer advocate within John Deere, championing changes to the product and internal processes that will increase usage, renewal and revenue 

 

VISA Sponsorship is NOT available for this position

What Skills You Need

 

• 5 or more years working with Ag or Construction dealers and customers
• 5 or more years of effective communications skills; written, verbal and presentation
• Construction product and technology knowledge
• Ability to work autonomously
• Ability to leverage data and analytics to support decisions
• Willingness and ability to travel domestically and/or internationally up to 75% 

What Makes You Standout

 

• Site development, underground, or mining production system knowledge
• 2 or more years of Account Management 

Education

 

• Bachelor’s Degree in a Business/Management, Marketing, AG/Construction Management, Engineering or equivalent related work experience 

What You'll Get

At John Deere, you are empowered to create a career that will take you to where you want to go while working in an inclusive team environment. Here, you'll enjoy the freedom to explore new projects, the support to think outside the box and the advanced tools and technology that foster innovation and achievement. Additionally, we offer a comprehensive reward package to help you get started on your new career path, including:

• Flexible work arrangements
• Highly competitive base pay and performance bonuses
• Savings & Retirement benefits (401K and Defined Contribution)
• Healthcare benefits with a generous company contribution in the Health Savings Account
• Adoption assistance
• Employee Assistance Programs
• Tuition assistance
• Fitness subsidies and on-site gyms at specific Deere locations
• Charitable contribution match
• Employee Purchase Plan & numerous discount programs for personal use

 $107,400.00  - $161,088.00  + Benefits

Follow this link to learn more about our Total Rewards Package https://bit.