AVP, Audit Quality Assurance and Improvement

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

The AVP, Audit Quality Assurance and Improvement directs and oversees the Quality Assurance and Improvement Program (QAIP) for the enterprise audit function.  Oversees the development, implementation and administration of the long-term strategy and objectives of the QAIP. Leads staff and oversees quality findings and recommendations regarding adherence to internal requirements, industry standards and regulatory expectations.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based in San Antonio, TX, Plano, TX or Charlotte, NC. Relocation assistance is available for this position.

What you’ll do:

• Responsible for the development, implementation, and administration of the long-term strategy and objectives for the Quality Assurance and Improvement Program, including assessment of adherence to Audit Services policies, the Global Internal Audit Standards, and regulatory guidance.
• Oversees the timely completion of required external quality assurance reviews in accordance with the Global Internal Audit Standards.  Stays abreast of industry standards and financial services regulations and effectively respond and interact with regulators.
• Provides strong effective challenge of audit work product, including audit scoping decisions, testing strategies, and conclusions.
• Identifies findings and opportunities noted via internal and external quality assurance activities and works with Audit Services leadership to develop strategic and tactical action steps to address those findings.
• Communicates results from internal quality assurance review activities to Audit Services Leadership and other appropriate stakeholders.
• Provides feedback on Audit Services policies and procedures for inclusion in the Audit Services Manual and recommends training opportunities based on QAIP results. 
• Accountable for the delivery of QAIP activities on time, within agreed upon budget, and in accordance with audit methodology, regulatory standards and the Global Internal Audit Standards.
• Role models USAA’s mission, core values, culture and desired behaviors – including a culture of risk awareness around regulatory issues and accountability.
• Holds self and others accountable to meet commitments by setting and clearly communicating expectations and roles and responsibilities.
• Addresses issues escalated by team members, manages disagreements, and gains appropriate resolution to QAIP issues across the function. Escalates key concerns to senior leadership as appropriate.
• Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities.
• Creates reports of QAIP results and delivers/communicates results to the Chief Audit Executive, the Audit Senior Leadership team, executive management and the Audit Committees, as required.

What you have:

• Bachelor's degree OR 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree.
• 10 or more years’ experience in internal audit, audit professional practices, risk management, compliance, or other control partner experience to include 5 years quality assurance experience in the highly regulated financial services industry.
• 6 or more years of people leadership experience in building, managing and/or developing high-performing teams required.
• Experience leading and/or performing internal/external quality assurance reviews and providing effective challenge.
• Experience interacting with regulators, regarding audits or controls.
• Expert knowledge of internal auditing standards and techniques required to perform audits.
• Knowledge of banking, insurance, and investment products and operations.
• Demonstrated experience collaborating with key resources and stakeholders, influencing decisions and managing work to achieve strategic goals required.
• Demonstrated understanding of the full spectrum of regulatory examinations and other supervisory engagement and processes.
• Executive-level business acumen in the areas of quality management, audit management, industry practices and emerging trends.

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