Sr. Technical Engagement Manager

Make your mark at Comcast -- a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide. Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love. We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can proudly bring your authentic self to the workplace. Join us. You’ll do the best work of your career right here at Comcast. (In most cases, Comcast prefers to have employees on-site collaborating unless the team has been designated as virtual due to the nature of their work. If a position is listed with both office locations and virtual offerings, Comcast may be willing to consider candidates who live greater than 100 miles from the office for the remote option.)

Job Summary

As the Sr. Technical Engagement Manager, you will lead network syndication initiatives and ensure alignment for strategic programs. You will coordinate with a diverse range of cross-functional internal and external technical resources to deliver solutions within scope, budget, and schedule, under the guidance of senior staff. In this role, you will drive multi-discipline projects of significant complexity and scope, plan and develop new technical requirements and solutions for syndication, and act as a network technical expert within the organization. May be responsible for leading a team but does not directly manage people.

Job Description

Core Responsibilities

• Technical Engagement for Operators
  • Core IP Networks: Engagement of syndication design and development of managed services solutions for IP backbone and core network optimization, including routing, capacity management, and network redundancy
  • Access Networks: Support development of syndication tools and technologies that enhance access network performance, such as FDX DOCSIS, dynamic spectrum sharing, CMTS optimization, and next-generation PON systems.
  • Edge Computing: Drive the integration of edge computing solutions into managed services, enabling low-latency applications and distributed processing for cable operators.
  • Abstraction Layers: Support design of abstraction layers that simplify network operations by integrating orchestration platforms, SDN controllers, and NFV solutions for streamlined service delivery and management.
• Customer-Centric Problem Solving for Operators
  • Partner with cable operators to identify and address challenges in scaling their networks, optimizing core and access infrastructure, and implementing edge-based solutions.
  • Collaborate with operators to deploy tools that simplify network management, reduce operational complexity, and accelerate service rollout.
  • Create tailored managed service offerings that address operator needs, such as reducing latency, improving capacity utilization, and optimizing bandwidth allocation.
• Strategic Vision and Industry Alignment
  • Define and execute a long-term technology strategy for network managed services that aligns with cable operator goals of enhancing network performance and reducing costs.
  • Identify opportunities to monetize new services, such as edge-based applications, virtualized network functions, and AI/ML-driven optimization tools.
  • Align managed service solutions with industry trends, standards, and frameworks, including initiatives from CableLabs, SCTE, and other bodies.
• Operational Governance and Scalability
  • Develop scalable frameworks for deploying managed services across diverse operator environments, ensuring compatibility with existing and emerging technologies.
  • Leverage data and analytics to monitor network performance, identify bottlenecks, and enable predictive maintenance.
  • Ensure adherence to SLAs and KPIs for managed services, with a focus on delivering high-performance, low-latency, and highly reliable solutions.
• Collaboration with Ecosystem Partners
  • Build strong relationships with cable operators, acting as a trusted advisor on innovations in core IP networks, access networks, and edge computing.
  • Collaborate with ecosystem partners, including hardware vendors, software providers, and cloud platforms, to deliver end-to-end solutions.
  • Represent the organization at industry events and forums to showcase leadership in managed services and network innovation.
• Program Delivery Support
• Understands the scope of technical programs as defined by the product and business requirements and the budget process. Participates in the key planning of milestones. Uses specific knowledge about one or more technical areas to research, plan, commun