SME Store Technologies

Job description:

The SME Store Technologies will be responsible for managing and delivering complex technology solutions to clients, ensuring high levels of customer satisfaction and business outcomes. This role requires a strategic thinker with strong leadership skills to manage client relationships, oversee project delivery, and drive growth within the account.

Key Responsibilities: 

Client Relationship Management:

·       Serve as the primary delivery point of contact for clients, building and maintaining strong, long-lasting relationships.

·       Understand client needs and business objectives to provide strategic guidance and deliver solutions that meet their goals.

·       Act as a trusted advisor to clients, offering insights and innovative solutions to effectively manage escalations and instill confidence in our ability to deliver.

 Project Delivery Oversight:

·       Oversee the delivery of projects, ensuring they are completed on time, within scope, and within budget.

·       Coordinate with internal teams, including project managers, technical experts, and other stakeholders, to ensure seamless delivery of services.

·       Monitor project progress and performance, addressing any issues or risks proactively.

Operational Excellence:

·       Ensure adherence to Capgemini’s delivery methodologies and best practices.

·       Coordinate pre-sales opportunities ensuring follow Cagpemini methodologies and best practices.  Ensure successful sales-to-delivery handover.

·       Implement continuous improvement initiatives to enhance service delivery and client satisfaction.

·       Manage budgets, forecasts, and financial performance of projects. 

Team Leadership and Development:

·       Lead, mentor, and develop a team of delivery professionals, fostering a culture of excellence and collaboration.

·       Promote knowledge sharing and continuous learning within the team.

·       Provide performance feedback and support career development.

Required Skills:

• Proven experience as SME and delivery of complex technology solutions with Retail
• Strong understanding of the consulting and technology services industry.
• Excellent communication, negotiation, and interpersonal skills.
• Demonstrated ability to manage large-scale projects and cross-functional teams.
• Strategic thinker with a track record of driving business growth through successful delivery.
• Experience serving clients in the automotive industry.
• Ability to travel as required. 

Life at Capgemini

Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer: 

• Flexible work 
• Healthcare including dental, vision, mental health, and well-being programs
• Financial well-being programs such as 401(k) and Employee Share Ownership Plan
• Paid time off and paid holidays 
• Paid parental leave
• Family building benefits like adoption assistance, surrogacy, and cryopreservation
• Social well-being benefits like subsidized back-up child/elder care and tutoring
• Mentoring, coaching and learning programs
• Employee Resource Groups 
• Disaster Relief

About Capgemini

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value