Patient Financial Counselor - Inpatient

Sonora Behavioral Health’s mission is to provide superior behavioral healthcare to the people and communities we serve. In addition to our psychiatric hospital services, Sonora also offers flexible outpatient programs for adults in the form of Partial Hospitalization Program (PHP) and Intensive Outpatient Programs (IOP).
We are looking for an experienced financial counselor for our Inpatient Hospital. Responsibilities include the review of all pre-admissions and admissions to ensure that complete and accurate financial information and documentation is available. Position verifies benefits and ensures all patients are advised of their financial responsibility, making appropriate financial arrangements according to Sonora's financial policy.  The successful candidate will have experience in outpatient program admissions and/or behavioral healthcare collections experience. 

Essential Functions:

ESSENTIAL FUNCTIONS:

• Responsible for auditing the admission packets and for the verification of benefits along with all patient demographic information in the patient accounting system.
• Financial counseling of patients and/or guarantors and collecting any out of pocket (deductibles, copays, exhausted days, etc). Provide information to the patient and/or guarantors regarding their benefits and financial obligations.
• Complete financial disclosure paperwork for patients that request assistance including verifying income and expenses.
• Complete adjustment forms for any charity or administrative adjustments for approval.
• Complete promissory notes for patients that request payment arrangements.
• Update daily the upfront collection log, charity log, and admin adjustment log. Review with BOD on a weekly basis.
• Gather and interpret data from system and understands appropriate course of action to take and initiates time-sensitive and strategic steps resulting in payment.