Client Delivery Specialist

Job Details

Level: ExperiencedJob Location: California Office - Roseville, CA 95661Position Type: Full TimeSalary Range: $70,000.00 - $90,000.00 Salary/yearJob Shift: DayJob Category: Customer Service

Who We Are

Machinify is a leading healthcare intelligence company with expertise across the payment continuum, delivering unmatched value, transparency, and efficiency to health plan clients across the country. Deployed by over 60 health plans, including many of the top 20, and representing more than 160 million lives, Machinify brings together a fully configurable and content-rich, AI-powered platform along with best-in-class expertise. We’re constantly reimagining what’s possible in our industry, creating disruptively simple, powerfully clear ways to maximize financial outcomes and drive down healthcare costs.

 

Location: This role is full remote

 

About the Opportunity

At Machinify, we’re constantly reimagining what’s possible in our industry—creating disruptively simple, powerfully clear ways to maximize our clients’ financial outcomes today and drive down healthcare costs tomorrow. As part of the Customer Success Team, you will, as a Client Delivery Specialist, be responsible for facilitating the work product between Machinify and our clients across Complex Payment Solutions.  This person will understand internal and client processes, handle internal and external client requirements gathering, analysis, solution documentation, integration and delivery validation.  This person will recommend best practice solutions and processes, prepare documentation, monitor inventory, and support workflow and process management for clients as well as colleagues across the Machinify Platforms.

 

What you’ll do

• Monitor client inventory in Machinify and client systems.
• Perform requirements gathering to problem solve for client issues arising in Operations’ day-to-day activities and implement appropriate processes to monitor resolution by utilizing the Client Action Log and Jira ticketing system.
• Enter, track, and follow up on tickets to ensure timely resolution for client production issues.
• Support internal Operations teams through regularly scheduled team meetings to determine appropriate process is handling changing needs including rule changes, process flow modifications, escalations.
• Support the client invoicing and/or reconciliation processes.
• Generate and transmit client reporting as required.
• Communicate and discuss larger issues with IT and Operations teams, continuing to act as liaison between teams until issues fully resolved.
• Attend external working client meetings with leadership teams and communicate pertinent information to appropriate internal teams, acting as a support system to client teams.
• Set up new users for clients in Machinify’s systems.
• Maintain system access requirements for client systems to perform inventory management work as necessary.
• Perform QA and UAT efforts as necessary.
• Other duties as assigned.

What experience you bring (Role Requirements)

• 2+ years’ experience in data production preferred; and health industry knowledge and experience a strong plus.
• Proven experience with business and technical requirements analysis, elicitation, modeling, verification, and methodology development
• Experience managing multiple clients/projects in a team environment
• Experience independently structuring and executing complex analyses

What will make you stand out

• Health Plan experience
• Payment Integrity experience
• If you have worked operationally in a health plan over a provider
• PMP certification

 

What Success Looks Like…

After 3 months

You will