Processing Assistant V-Child Support Enforcement

Posting number: DSS 2456

Department: DSS

Division: Child Support Enforcement

Job classification: Processing Assistant V-Child Support Enforcement

Posting type: Open & Promotional

Categories: Social Services, Child Support

Summary

The Child Support Processing Assistant V provides assistance to the agency’s specialized unit responsible for location of non-custodial parents, paternity establishment, support establishment and enforcement of all support orders.  This employee performs a variety of office and/or technical tasks to accomplish the specialized processing of information, documents and materials.  This employee will typically work in an environment with other Processing Assistants, but may work alone; while work goals are shared, individual assignments may vary. Employees may supervise or coordinate the work of staff.   Work is differentiated from the Level IV by the substantive program knowledge, application of work unit guidelines and a greater degree of independence.
Hiring Salary: $42,480.00

Examples of duties

25%     Public Contact
                This employee serves as a front desk receptionist.   The employee will assist in processing clients for interviews and may schedule some interviews.  The employee will meet all customers, determine their need, and contact the appropriate person to see the customer.  This position involves limited duty greeting the public by telephone and notarizing legal documents for customers.  This employee accurately receives application fees.   This employee directs all callers and visitors to their appropriate destinations, including having sign-in sheets completed for each visitor.  This position is critical to establishing and maintaining the agency’s good public image.
 
40%     Records and Reports
                This employee is responsible for keying data into the Automated Collection and Tracking System (ACTS) and keeping information updated in the system.  This employee will be responsible for pulling court records to obtain legal documents such as support order, support modification and payment records for possible court hearings.  This employee prepares bank deposits and delivers to bank as needed.  This position accounts for and processes orders office expendable supplies.  Such reports and record keeping included with this position include monthly attorney’s bills, Clerk of Court filing fees, sheriff’s bill, preparation of travel sheets, cash disbursement journal, list of NPA application fees and cash flow sheet.
 
10%     Court Processing
                This employee is responsible for ensuring that legal documents are processed.  This involves copying and/or scanning documents, assembling packets of documents to various parties, maintaining a log of distributed documents and securing signatures from the Clerk of Court or Sheriff’s department and IV-D Attorney.   Court information also is entered in ACTS and processed as an additional duty in this position.  This position accurately annotates court proceedings on the docket, while preparing court calendars accurately and timely to be disbursed to the Clerk of Court, Presiding Judge, IV-D Attorney, Agents and Supervision.
 
10%     Office Equipment Operation and Filing
                The employee will prepare documents using a personal computer and printer.  The employee will utilize Microsoft Office software to prepare documents, envelopes and reports.  The employee will maintain a filing process and procedure for documents as needed.   This employee serves as agency LAN Coordinator, does all Security forms preparation for both new employees and outgoing employees, etc.
 
15%     Mail Processing
                The employee will ensure that all incoming mail is opened, date stamped and distributed to the proper staff member.   Mail is received from the U.S. Postal Service, N.C. State Courier Service, Clerk of Court’s office and other designated delivery services.  Outgoing mail processing and delivery to the post office as needed is a duty of this employee.  The employee must be knowledgeable of agency operations and staff assignments for mail receipt and processing.   
 
This employee may perform other duties as assigned by the Manager and/or Supervisor. These duties may include shelter management services at times of natural or man-made emergencies.

Qualifications

Knowledge, Skills, and Abilities:

• Significant knowledge of Child Support Enforcement Program, related legal procedures, judicial operations and office management practices and procedures.
• Significant knowledge of office or work procedure, me