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The Senior Strategy Advancement Professional role drives end-user adoption and sustained, measurable usage of enterprise productivity, collaboration and support tools. The Senior Advancement Professional builds a scalable enablement strategy that increases digital dexterity across a large, distributed workforce through targeted communications, learning experiences, champions networks, and data-driven continuous improvement.

Key Responsibilities:

• Own the digital adoption strategy for priority end-user tools, aligned to business outcomes, employee experience, and change roadmaps.

• Translate product capabilities into role-based scenarios, playbooks, job aids, and best practices that make adoption practical and repeatable.

• Design and deliver enablement programs (virtual/in-person training, office hours, webinars, learning paths, microlearning) tailored by persona, function, and proficiency level.

• Build and run a champions network to scale peer-to-peer support, localize feedback, and reinforce behavior change.

• Lead change management activities for tool rollouts and major feature releases: stakeholder mapping, communications plans, launch kits, readiness checks, and reinforcement plans.

• Measure adoption and digital dexterity using usage analytics, surveys, and qualitative feedback; define KPIs, baselines, and targets; report insights and recommendations to leadership.

• Identify friction and remove barriers by improving documentation, simplifying processes, and influencing backlog priorities with product and engineering teams.

• Inform and enhance a self-service enablement ecosystem (knowledge base structure, FAQs, templates, how-to content, and learning hubs) that reduces support tickets and increases confidence.

• Drive continuous improvement through A/B testing of communications, iterative training content, and experimentation with new learning modalities.

You will report to an Associate Director, Experience Strategy & Transformation.

Use your skills to make an impact
 

Required Qualifications

• Bachelor's degree or equivalent experience

• 5+ years of experience in digital adoption, end-user enablement, learning & development, change management, or enterprise tool/product adoption.

• Demonstrated instructional design and facilitation skills; ability to create clear job aids and learning content for non-technical audiences.

• Experience using data/analytics to measure adoption and inform program improvements (dashboards, usage reports, survey insights).

• Excellent stakeholder management, communication, and influencing skills across technical and business partners.

• Program management capability: planning, prioritization, risk management, and execution across multiple concurrent initiatives.

Preferred Qualifications

• Expertise in increasing active usage and feature adoption for priority tools (e.g., monthly active users, key feature utilization, meeting quality metrics, coauthoring/collaboration behaviors).

• Experience reducing "how do I" support tickets and improved time-to-resolution via stronger self-service content.

• Expertise in improving employee confidence scores (digital dexterity/self-efficacy) based on survey and training outcomes.

• Experience with launch readiness and adoption targets met for major releases (on-time communications, training completion, champion coverage).

• History of positive stakeholder feedback and clear ROI narratives tied to productivity, collaboration, and process simplification.

Additional Information

Work Style: This position's work style is remote from any of the locations listed below. You must reside in close proximity to one of these three locations.

Market Location Options:

• Louisville, KY

• Washington, DC (Arlington, VA)

• Dallas, TX

Why Humana?

At Humana, we know your well-being is important to you, and it's important to us too. That's why we're committed to making resources available to you that will enable you to become happier, healthier, and more productive in all areas of your life. Just to name a few:

• Work-Life Balance

• Generous PTO package

• Health benefits effective day 1

• Annual Incentive Plan

• 401K - Excellent company match

• Well-being program

• Paid Volunteer Time Off

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