Customer Service Representative

At C&F Enterprises Inc. we strive to learn, improve, and serve everyday. From our customers to our employees, we have been a business partner of choice in our community for over 40 years. Representing many different brands, we are proud to offer home decor that can showcase your personal style in every room of your home. At C&F Enterprises Inc. We are looking for individuals who enjoy a team oriented environment, can demonstrate individual resourcefulness with an entrepreneurial spirit - the foundation of our success! We hope you will decide to join our family of dedicated employees.

Job purpose

This role is vital to our entire customer experience operation.

You will function as the primary liaison and operational hub, ensuring seamless communication and effective support across all internal departments. A core part of your mission is to actively champion and embed the company’s core values, thereby setting and maintaining a high standard of excellence in customer service.

Ultimately, you are responsible for proactively building and sustaining strong, collaborative relationships with both our external customers and our internal teams to ensure unified success.

Duties and responsibilities

Champion the Customer Experience

• Serve as the primary customer liaison, building and maintaining unshakeable, productive relationships by providing timely support, proactive guidance, and accurate information.
• Actively champion and embed service excellence by addressing all customer needs, resolving inquiries, and ensuring seamless communications (phone, email, fax).
• Maintain a broad knowledge base of company products, services, and promotions to effectively support and inform customers.

Sales and Data Administration

• Coordinate the order-to-cash process: accurately take and process customer orders, enter data for invoicing and credits, process payments, and manage direct billing.
• Own data integrity by performing a significant amount of data entry, computer navigation, and maintaining accurate customer and transactional files.
• Generate and compile key insights using functional software to create reports, statistics, and timelines that drive clarity in order fulfillment.

Logistics and Fulfillment Support

• Guide and track order flow: research, verify, and track order statuses, communicate feedback to customers, and manually split complex orders to multiple warehouse locations.
• Contribute to inventory and warehouse efficiency by maintaining inventory transactions, obtaining materials from vendors, stocking shelves, completing necessary paperwork, and packing orders to specification.
• Ensure a safe and effective work environment by proactively focusing on safe work habits and supporting facility logistics, including annual event support (e.g., National Sales Meeting).

Teamwork and Continuous Growth

• Actively contribute to a cohesive team atmosphere by performing essential clerical and administrative duties and corresponding with various internal departments to meet customer needs.
• Demonstrate commitment to the company’s core values and pursue continuous learning that enhances skill sets and supports organizational growth.

The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

Skills

• Exceptional customer service capabilities and customer focus.
• Demonstrated high proficiency in Microsoft Office Suite and Outlook
• Excellent oral and written communication skills
• Ability to multitask and problem-solving skills
• Impeccable time-management, organizational, and attention to detail skills
• Knowledge in home fashions, gifts, textiles, or retail industries
• Ability to work both independently and in a group setting
• Ability to take initiative
• Demonstrated ability to maintain stable performance under pressure

Qualifications

• A high school diploma and/or equivalent experience
• 1-2 years or more years in an Administrative, Customer Service or related field experience
• Must be familiar with customer resolution techniques
• Must have strong computer and data entry skills, order processing systems

Physical requirements

• Sitting, Standing Walking
• Lifting: Raising or lowering an object from one level to another (includes upward pulling)
• Prolonged use of computer involved; use of han