SAP Principal Customer Experience Engineer

Are you a customer-obsessed, AI-curious problem-solver who thrives in an inclusive, collaborative global team? The Azure CXP team’s mission is to transform Microsoft Cloud customers into fans. Through our deep engineering engagements with customers and teams across Microsoft, we analyze and amplify customer needs and drive the vision to improve Cloud quality, security, and reliability. Our culture of growth mindset and empowerment are central to who we are and how we work.  

We’re seeking an SAP engineer/architect to design and optimize resilient SAP landscapes on Azure. The ideal candidate will have deep experience with SAP HANA System Replication, ASCS/ERS clustering with Pacemaker, and high-availability strategies leveraging Azure NetApp Files and Azure Shared Disks. Familiarity with Azure Site Recovery, Azure Monitor for SAP solutions, and infrastructure-as-code tools (Terraform/Bicep) is essential. You’ll also drive capacity management, ensure compliance with SAP certification requirements, and provide expert troubleshooting for complex high-availability and disaster recovery scenarios to meet enterprise-grade resiliency standards. 

The successful candidate will be able to demonstrate breadth while managing complex, highly available services with a deep understanding of the underlying components including Azure Core Services, Deep understanding of Azure Services and their inter-dependencies, and work directly with customers and first parties, customer support, Livesite Teams, and other engineering teams. You will deliver critical, customer-facing features and work across many Azure servicing teams, ensuring they meet our customers’ needs. In this role, you will partner with Program Management, Business, Field, Marketing, and Support teams. You will be surrounded by data scientists, experienced developers, and colleagues that obsess over improving customer and platform experience. 

Responsibilities

• Analyze and comprehend complex customer application architectures to identify and resolve feature and knowledge gaps. This involves identifying, utilizing, and recommending existing engineering tools, customer telemetry, and direct customer input services/systems. It also includes synthesizing feedback from increasingly challenging and strategic customers to learn how they use the product and identify and resolve feature and knowledge gaps, misconfigurations, metrics, and key performance indicators (KPIs) in the current platforms. 

• Work collaboratively across Customer Reliability Engineering (CRE) to utilize Site Reliability Engineering (SRE) practices to improve our systems, processes, and platform reliability. this involves working closely within the CRE team to support SRE practices. The goal is to enhance the reliability, scalability, and efficiency of our systems and processes, ensuring a robust and reliable platform for our customers. 

• Identify and implement top customer resiliency improvements to minimize outage impacts. This includes creating conducting health checks, architectural reviews, and driving improvement recommendations to ensure the customer environment is optimized and confi