Senior IT Business Analyst

Zurich is one of the world’s leading insurance groups, and one of the few to operate on a global basis. Our mission is to help our customers understand and protect themselves from risk.  We help individuals, small and medium sized companies and global corporations around the world understand and protect themselves from risk by offering a wide range of insurance products, solutions and advisory services.

 

Our opportunity 

As a Senior IT Business Analyst you will join a high-profile team of business analysts, solution architects and developers, working on a global platform used by Zurich’s Commercial Insurance customers and brokers worldwide.

This role will primarily focus on market-facing APIs and platform-wide technical initiatives to align with market needs and the strategic direction of the organization.

This is a fulltime hybrid role where you will be working from our office Diegem, Belgium.

 

Your role

As a Senior IT Business analyst, you will be responsible for:

• API Client Onboarding: supporting our new corporate clients and brokers during their onboarding process to our Market Facing APIs offering.
• API initiatives: leading API initiatives, which usually involve conducting deep analysis on systems’ data models, performing data mapping and designing new or enhancing existing APIs in close collaboration with the Product Owner and development team.
• Platform-wide technical Initiatives: defining and optimizing platform wide non-functional requirements in close collaboration with the Platform Owner, including monitoring, scalability and system performance.
• Incident Troubleshooting: troubleshooting API and technical incidents with internal and external systems and ensure communication with affected parties throughout the resolution
• Documentation: documenting business solution concepts and creating API catalogues/developer guides.

 

Your skills and experience

The ideal candidate will have a combination of deep expertise in APIs, a strong technical foundation and the ability to communicate complex technical topics to non-technical stakeholders.

• 5+ years of experience as a IT Business Analyst or Solution Analyst.
• Strong understanding of APIs (their purposes, how they are used and the technology involved).
• Proficient in JSON, XML, Swagger, Postman for user stories creation and data validation
• Strong SQL knowledge for data mapping analysis and incident troubleshooting
• Ability to draw and explain complex technical concepts and processes to various stakeholders (including Subject Matter Experts, Management and IT)
• Proactive, self-starter and quick learner with a ‘Get things done’ attitude
• Advanced written and spoken English skills are non-negotiable

Bonus points

• Insurance domain knowledge.
• Experience with Azure or other cloud environments
• Experience in agile driven environments and team environments

 

We offer  

An international, entrepreneurial, and informal working environment with professional growth and development opportunities. We offer a package that aligns with your experience and the responsibilities of your future role.