Director, Operations (Residential)

Overview

The Director, Operations reports into the Vice President, Operations of our Residential Property Division and responsible for overseeing and managing the overall property management operations and performance within their designated portfolio. This role oversees 7 assets managed (NC and GA) and two Regional Property Managers.

Responsibilities

Operations

• Drive operational excellence at properties in designated portfolio.
• Visit portfolio properties quarterly to ensure operations, marketing and maintenance.
• Ensure Regional Property Managers develop and implement a marketing/operational plan to achieve or exceed occupancy and financial goals for each property.
• Remain informed of trends in the apartment industry.
• Evaluate monthly finance reports and provide guidance and direction to the property teams.
• Monitor and report on financial and operational aspects for each property to the Owners, Asset Management and Operations and takes corrective action when appropriate.
• Communicate with Regional Managers concerning property management issues including resident feedback, training, personnel management and operating issues
• Develop annual operating budgets, including capital improvements, with the assistance of regional management team and onsite employees
• Participate in due diligence process during the acquisition of new properties.
• Communicate effectively with senior management team
• Communicate operating results to owners
• Work with Construction Management in the preparation of renovation capital improvement budgets (interior and exterior upgrades)

 

Leadership

• Provide leadership to regional staff.
• Coach and mentor members of the property management team, while ensuring managers are effective at managing people at every level the organization.
• Support managers through management development and supervisory programs.
• Ensure effective onboarding and training plans for all new hires.
• Hire and develop exceptional talent to meet current and future staffing needs.
• Fosters strong interdepartmental relationships and collaborates with other departments such as Asset Management, Accounting, and the People team.

 

Qualifications

• Bachelors degree
• CPM or CAPS designation preferred
• 10+ years related experience in multifamily property management
• Experience working for a REIT preferred.
• Current supervisory experience must include oversight of multiple direct reports
• Ability to effectively analyze financial statements and budgets
• Ability to work in a fast-paced, collaborative, and results driven environment
• Exceptional organizational skills and verbal and written communication
• Track record of being highly responsive to tenants and maintaining exceptional tenant satisfaction
• Excellent, analytical, critical thinking and decision-making capabilities
• Effective and nimble problem-solving capability
• Ability to build collaborative, productive teams both with internal and external groups
• Ability to interact effectively with Owners, Residents, and Staff
• Ability to define problems, collect data, establish facts, and draw valid recommendations and conclusions
• Ability to professionally and promptly respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community 

Total Rewards

The RMR Group (Nasdaq: RMR) is a leading U.S. alternative asset management company, unique for its focus on commercial real estate (CRE) and related businesses. RMR’s vertical integration is strengthened by nearly 900 real estate professionals in more than 30 offices nationwide who manage approximately $40 billion in assets under management and leverage more than 35 years of institutional experience in buying, selling, financing and operating CRE. RMR benefits from a scalable platform, a deep and experienced management team and a diversity of real estate strategies across its clients. RMR has been recognized by The Boston Globe as a “Top Place to Work”, by the Environmental Protection Agency (EPA) as an “ENERGY STAR Partner of the Year” and ranked by the Building Owners and Managers Association (BOMA) as having one of the highest number of BOMA 360 designated properties in its portfolio. RMR is headquartered in Newton, MA and was founded in 1986.

 

RMR’s mission is to create long term value for our clients by managing their investments and assets “like we own it” – an approach that consistently and repeatedly generates opportunities for all our employees, investors and stakeholders. We are guided by six core values:

• Integrity at Our Core.
• Perform Passionately and Effectively.