Senior Customer Success Partner, SAP Concur Regulated Industries

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At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. 

SUMMARY & ROLE INFORMATION 

As part of the Enterprise Distribution organization, the Senior Customer Success Partner (CSP) for Regulated Industries will serve as a focal point for customers to achieve success with SAP Concur. You will develop high-trust relationships with clients, measured through revenue under management, retention, and relationship health. This strategic role involves working with some of our largest and most complex customers and SAP Concur’s internal teams, driving success across the Land, Adopt, Consume, and Expand cycle. The CSP aims to maximize value for both customers and SAP through optimal solution adoption and consumption, aligning with leadership across Cloud Success Services (CSS), Partners, and Market Units to ensure strong local customer support and high customer value realization. This role will positively impact SAP’s business performance by securing renewals, collaborating with sales for up/cross-sell opportunities, and enabling business expansion. 

EXPECTATIONS & TASKS 

• Customer Engagement & Relationship Management: 
  • • Develop deep relationships with key customer decision-makers and executive sponsors. 
    • Lead quarterly review meetings and assist with escalations and critical situations.  
• Process Improvement & Cross-Functional Collaboration: 
  • • Facilitate complex discussions and remove roadblocks among cross-functional teams. 
    • Management of problem resolution & assist with escalations and management of critical situations. 
• Effective Communication & Public Sector Expertise: 
  • • Develop and deliver executive-level presentations, ensuring complex and dense materials are communicated clearly and effectively to leadership. 
    • Understand and incorporate the nuances of Public Sector and Regulated Industries into the overall commercial domain. 
    • Facilitate executive meetings that measure progress and business impact. 
    • Remain knowledgeable on customer industry, strategy and market conditions. 

EXPERIENCE & ROLE REQUIREMENTS 

• Successful experience managing a large Regulated Industries & Public Sector clients with a high level of complexity, focus, and intensity.  
• Proven experience working cross-functionally to establish productive internal partnerships with designated cross functional team members and being the leader of client strategy and success. 
• A creative self-starter, with energy, drive and a critical thinking skillset able to make independent decisions while managing competing customer priorities and internal deliverables. 
• Proven program management expertise and excellent problem-solving and communication skills. 
• Possesses strong knowledge of best practices and leading business commerce enablement strategies specific to SAP Concur. 
• Broad understanding of SAP solution portfolio and the business processes they enable. 
• Demonstrated success navigating difficult customer situations and discussing sensitive issues with executives. 
• Expert governa