Product Manager, Customer Communications

Job Description

Candidates for this position are preferred to be based in Boston, MA and will be expected to comply with their team's hybrid work schedule requirements.

Wayfair believes everyone deserves a home they love, and that furnishing your home should be a source of fun, not anxiety. Our product team plays a crucial role in making this vision a reality for millions of people around the world. Partnering with engineering, UX design, analytics, and business partners across Wayfair, our product team ensures that we’re building technology that solves important customer problems in elegant, scalable, measurable ways. We have a modern tech stack including sophisticated capabilities around AI, data science, multivariate testing, and personalization. We’re a highly collaborative, supportive team that values learning, psychological safety, and intentional career development.

The Intelligence team is the authority on if and how we should communicate with our customers, creating tools and technology to empower any team at Wayfair to confidently send the right communications, to the right person, on the right channel, at the right time. Both Batch and Graymatter applications depend on this system to determine who notifications are sent to on a daily basis. The primary work streams include (further details at the end):

• Subscription collection and management
• Privacy preferences
• List health and deliverability
• Optimized and predictive send-decisioning

What You'll Do: 

This role requires the Product Manager to utilize technical skills, analytical expertise, and problem solving abilities to help optimize our communication channel performance. They are an expert on our Comms data, and Comms infrastructure. They help solve problems such as how to maximize the value of our list of acquired customers, how to optimize messaging and timing for different channels, and how to ensure we are getting the right message in front of our customers. 

We Are a Match Because You Have:

• Product athlete experience
• Previous professional experience with analytics
• Proficiency manipulating and visualizing data
• Professional experience with complex SQL queries
• Experience working with Data Science teams
• MarTech (Comms Platform) or AdTech experience
• 2+ years of professional experience as an Analyst or Product Manager

Key strengths:

• Possession of an Analytical thought architecture 
• An ability to effectively communicate across teams
• Ability to communicate to senior leadership across Wayfair, articulate business value & impact, communicate risks openly
• Ability to improve on process and strive for efficiency
• Opportunistic: Looking to transform (a junior) team into a bigger function at Wayfair

Why You’ll Love Wayfair:

• Time Off:
• Paid Holidays
• Paid Time Off (PTO)
• Health & Wellness:
• Full Health Benefits (Medical, Dental, Vision, HSA/FSA)
• Life Insurance
• Disability Protection (Short Term & Long Term Disability) 
• Global Wellbeing: Gym/Fitness discounts (including US Peloton, Global ClassPass, and various regional gym memberships)
• Mental Health Support (Global Mental Health, Global Wayhealthy Recordings)
• Caregiver Services
• Financial Growth & Security:
• 401K Matching (Employee Matching Program)
• Tuition Reimbursement 
• Financial Health Education (Knowledge of Financial Education - KOFE)
• Tax Advantaged Accounts
• Family Support:
• Family Planning Support
• Parental Leave
• Global Surrogacy & Adoption Policy
• Professional Development & Recognition:
• Rewards & Recognition 
• Global Employee Anniversary Awards 
• Paid Volunteer Work 
• Unique Perks:
• Employee Discount 
• U.S. Bluebikes Membership
• Global Pod Outings
• Work/Life Balance:
• Emphasizing a supportive & flexible work environment that encourages a balance between personal and professional commitments 

 

Assistance for Individuals with Disabilities

Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by