Beverage Cart Server, PT

Under the direction of the Supervisor, Beverage, the Beverage Cart Server is responsible for providing friendly guest service in an efficient manner and high-volume capacity. While adhering to the Yaamava’ Brand Standards, this position is responsible for promoting and selling our range of delicious snacks to retail stores and other potential guests. This position includes providing assigned beverage and snack service to guests on the Casino first and second floors and throughout the Casino & Resort.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1.    Assigned daily to a specific area within the Casino & Resort, the Beverage Cart Server operates the cart in the designated area. Designated areas can be inclusive of, but not limited to, Casino first and second floors, fill positions, as well as breakers.
2.    Maneuvers the beverage cart throughout the assigned section, hospitably promoting and selling snack and beverage products, and responding to requests positively, promptly, and efficiently.
3.    Is responsible for supporting the Beverage Utility Clerks in keeping the “filling” stations clean and organized with necessary items for cart service. Supports the team by replenishing carts with sufficient amount of items served on the casino floor, when assigned to “fill hour”. The server who has the “fill” station for the last hour of the shift must fill and prepare carts for the oncoming shift. The number of carts prepared will depend on the shift and volume of business.  
4.    Is responsible for overall cleanliness, organization, and preparedness of immediate workspace and adjacent areas. Ensures a clean, sanitary and thoroughly stocked cart and check-out area. Washes and sanitizes the cart, and fully cleans and stocks the fill station if cart service will not be utilized during the next shift.  
5.    Learns and understands the fundamentals of the Point of Sale (POS) system. Is responsible for keeping a detailed account of all items given to patrons throughout the shift and ensuring price accuracy at checkout. Ensures all items purchased, returned or exchanged are entered accurately into the POS System. Adheres to all cash handling procedures, including balancing of cash register, purchase records, cash handling, tip policies and practices, as established by the department.  
6.    Notifies immediate supervisor of any problems that occur, including reporting of any patron who appears to be intoxicated or under the age of 21.  
7.    Performs other duties as assigned to support the efficient operation of the department.

 EDUCATIONAL, EXPERIENCE AND QUALIFICATIONS

• High School Diploma or General Education Development (GED) required.

• Minimum of three (3) months of industry-related experience required.

• Minimum of one (1) year of industry-related experience preferred.

• Must be at least 21 years of age.

KNOWLEDGE, SKILLS AND ABILITIES (KSA)

• Must be able to read, write and communicate in the English language.

• Must be able to perform simple mathematical operations (addition, subtraction, multiplication, and division).

• Must be able to manage cash transactions accurately and securely.

• Must be able to provide friendly and efficient service to guests and team members, addressing their needs and resolving issues.

• Must be able to have clear and effective communication with guests and team members.

• Must be able to work under pressure by staying calm and efficient during busy period(s).

LICENSES, CERTIFICATIONS AND REGISTRATIONS

• At the discretion of the San Manuel Tribal Gaming Commission, you may be required to obtain and maintain a gaming license.

• Must obtain and maintain a Food Handler’s Card.

• Must obtain and maintain a Responsible Beverage Service (RBS) certification.

• No Driving Responsibilities: Role does not require a driver’s license or insurance.

PHYSICAL REQUIREMENTS/ WORKING CONDITIONS – ENVIRONMENT

The physical demands and working environment described here are representative of those that an employee encounters and must be met by an employee to successfully perform the essential functions of this job.

• Primary work environment is in a Casino & Resort setting.

• Work requires travel to attend meetings, trade shows, and conferences.

• Incumbents may be required to work evening, weekend and holiday shifts.

• Must be able to work in a fast-paced, high-demand environment.

• Strength sufficient to exert up to 10 pounds of force occasionally and/