Benefits Reporting Specialist (Temporary and Remote)

Company Description

Lingraphica is a mission-driven organization who provides speech-generating devices to help improve communication, speech, and quality of life for people with communication impairments.  We look for candidates who enjoy working in a fast-paced, goal-oriented environment, and who share our commitment to helping individuals on their communccation journey.

Job Description

Purpose: The Benefits Reporting Specialist ensures accurate insurance benefits reporting, supports customers in navigating financial and insurance-related questions, and contributes to process improvements through trend identification. This role involves extensive cross-team collaboration and direct interaction with Lingraphica's customers, including but not limited to people with communication challenges, care partners, and Speech Language Pathologists (SLPs). 

Essential Duties & Responsibilities: 

• Communicates insurance benefits for patients, ensuring accuracy and clarity in trial requirements and financial considerations 

• Assists patients and care partners in understanding their insurance coverage, eligibility, and available financial options, guiding them through the process with expert-level knowledge 

• Collects Out-of-Pocket Waivers and communicates financial assistance outcomes to relevant parties. 

• Ensures clear and proactive communication by following up with patients, caregivers, and SLPs to confirm understanding and address outstanding questions 

• Proactively identifies and addresses customer needs by offering timely and meaningful solutions  

• Collaborates with cross-functional teams to improve processes, shares insights, and enhances the overall customer experience  

• Collects, analyzes, and reports key metrics within the Funding Team to help identify trends and improve operational efficiency 

• Maintains CRM accuracy and compliance, ensuring all patient interactions, benefits data, and required documentation meet company and HIPAA standards 

• Carries out responsibilities by following established department processes and procedures 

• Performs other duties and special projects as assigned 

Qualifications

Skills, Competencies, and Experience: 

• General knowledge of Medicare, Medicaid, and commercial insurance 
• Ability to deliver a superior customer experience 
• Ability to communicate effectively via email, phone call, and text 
• Maintains a calm and professional demeanor when assisting customers 
• Ability to identify and address the needs of customers; offer meaningful and timely information in response 
• Proactively report trends and customer feedback, and recommend/implement creative solutions 
• Strong communication skills with both external customers and internal departments 
• Workload flexibility, open to change, and the ability to prioritize tasks 
• Ability to adjust to the needs of people with disabilities 

Education and Experience  

• High School Diploma or GED, required 
• Associates Degree or equivalent combination of education and experience, preferred  
• Proficiency with HubSpot, Office 365, Zoom, preferred 
• 1 year experience in healthcare related environment such as rehabilitation, insurance, or medical clinic, preferred 

Additional Information

Travel Requirements:

Travel (by air) to Lingraphica’s home office and to cities within the continental United States for company related meetings and conferences are required 2 times per year. 

Work Environment & Physical Demands: 

Incumbent works from home and is expected to maintain a safe, productive work environment with secure internet access. The ability to operate a computer with or without a reasonable accommodation is required.   

Accommodations: 

To perform this job successfully, an individual must be able to perform each essential duty and physical demand satisfactorily. The requirements listed above are representative of the knowledge, skills, and/or ability abilities and physical demands required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Lingraphica and Pay Transparency  

At Lingraphica, we are committed to fair and equitable compensation practices. The starting salary range for this position is $50,000 and $55,000 per year. Placement in the starting pay is based on factors such as experience, skills, education, and internal equity. We regularly review our compensation structures to ensure they align with industry standards, promote fairness, and support career growth.