Benefit Programs Specialist I

APPLY HERE TO BE CONSIDERED FOR THIS POSITIONhttps://jobs.cityofchesapeake.net/postings/15365

In this role, you’ll be the critical connection between individuals and families in need and the financial, medical, and nutritional assistance that can change their lives. You’ll guide applicants through the eligibility process, conduct interviews, assess needs, and ensure they receive the right support at the right time.
TYPICAL TASKS

 

• Schedules appointments and interviews applicants/clients; explains client rights and responsibilities according to local, state, and federal regulations and laws governing programs.
• Assists applicants/clients in securing verification of financial, medical, and social information; notifies supervisor of possible fraud cases.
• Determines employability of clients; establishes client needs, and makes referrals to other departments within and outside the agency as needed; explores other possibilities for income for clients. Collects, organizes, analyzes, and documents data in the determination of the most beneficial assistance plan for the client; checks data calculations for accuracy; determines or re-determines program(s) for which eligible.
• Grants or denies benefits and notifies the recipient of determination.
• Screens telephone calls relating to public assistance and service programs; provides information.
• Plans, manages, and implements case actions. Enters or updates information/data in a computer database; runs VEC and DMV checks on applicants/clients.
• Performs routine office tasks such as typing correspondence, data entry, preparing periodic reports for supervisor, filing, faxing, telephoning, and photocopying.
• Performs other related duties as assigned.