Bell Captain-Circus Circus

JOB SUMMARY

Responsible for providing prompt, friendly and courteous service to our guests. Answering high volume of phone calls. Also responsible for supervision, training, scheduling discipline and development of staff. 

HOW YOU WILL CREATE THE EXTRAORDINARY

• Constant writing of luggage tags, storing and retrieving luggage for our guests

• Loading & unloading of luggage from vehicles

• Direct one on one contact with guests, requiring patience & good communication

• Greet, assist & direct all guests. Requires polite and professional telephone manner

• Requires skills to interview, discipline, review, and to adjust grievances with sound judgment

• Requires constant decision-making regarding operation of area, delegating daily tasks to staff members

• Requires patience and understanding individual personalities. This includes gaining respect of individuals by respecting their needs and rights as employees and providing consistency to all individuals under your supervision

• Assist in developing policies and goals

• Must be aware of any changes in policy and law

• Requires regular and predictable attendance in accordance with Bell desk policies

• Other job related duties as assigned

• Exemplifies our core values, family style service, our mission and vision

• Exemplifies our DEI (diversity, equity, inclusion) culture

• Perform other job related duties as assigned

   

   

• Understand and comply with all company and department regulations, policies and procedures 
• Ability to read, write, and communicate verbally in English
• Requires skill in establishing and maintaining effective working relationships with staff
• Responsible for proper uniform attire and proper name tag
• High School diploma or equivalent 

ADDITIONAL REQUIREMENTS

• Ability to stand for long periods of time

• Receives a high volume of phone calls

• Frequent pushing, pulling, bending and walking

• May be subject to smoking environment, moderate noise and bright lights

GUEST SERVICE (INTERNAL/EXTERNAL) STANDARDS:  Employee is required to meet and deliver our core values, service standards, and family style service.

PERFORMANCE REQUIREMENTS: Must have the ability to provide internal/ external guests with service excellence, have excellent communication skills and observation skills, and have an easygoing demeanor to ensure a fun and safe environment for our guests. Above average speech – both speaking and reading/writing English. Need excellent interpersonal skills. Work requires schedule flexibility which may include days off, nights, weekends, holidays, and overtime as needed.