Behavioral Health Technician - PHP

Job Summary:
The Behavioral Health Technician (BHT) is responsible for providing direct care, support, and supervision to individuals participating in the Partial Hospitalization Program (PHP). The BHT assists in implementing treatment plans, facilitates therapeutic activities, ensures a safe and structured environment, and supports patients in developing coping skills necessary for their recovery. Additionally, the BHT will assist with processing referrals, coordinating insurance verification, and scheduling intake appointments with clinicians. They will also follow up with patients regarding their attendance.

Key Responsibilities:

• Supervise and assist patients in the PHP setting, ensuring a safe and therapeutic environment.
• Monitor patients' behaviors, emotions, and responses to treatment interventions, reporting any significant changes to clinical staff.
• Facilitate psychoeducational groups, therapeutic activities, and skill-building exercises as directed by clinical staff.
• Provide crisis intervention and de-escalation techniques when necessary.
• Assist with daily program operations, including patient check-in, meal coordination, and transportation (if applicable).
• Document patient interactions, behaviors, and participation in accordance with program policies and procedures.
• Support patients in developing and practicing coping skills, emotional regulation, and socialization strategies.
• Collaborate with multidisciplinary team members, including therapists, psychiatrists, nurses, and case managers.
• Ensure adherence to all facility policies, HIPAA regulations, and ethical guidelines in patient care.
• Participate in staff meetings, training sessions, and professional development opportunities.
• Assist with taking referral information, reviewing with clinical staff, running insurance, and scheduling initial intake appointments with clinicians.
• Follow up with patients regarding their attendance and communicate concerns to the clinical team.

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Qualifications:

• High school diploma or GED required, associate or bachelor's degree in psychology, social work, or a related field preferred.
• Experience in a behavioral health, mental health, or substance use treatment setting preferred.
• CPR and First Aid certification (or willingness to obtain upon hire).
• Strong communication, interpersonal, and problem-solving skills.
• Ability to remain calm and professional in crisis situations.
• Familiarity with trauma-informed care, cognitive-behavioral techniques, and behavioral interventions is a plus.
• Must have strong customer service skills

Work Environment:

• PHP setting with direct patient interaction in a structured, therapeutic environment.
• Potential exposure to individuals in emotional distress or crisis.
• Requires sitting, standing, and occasional physical intervention within safety protocols.