Behavioral Health Service Coordinator

About ComPsych

ComPsych® Corporation is the world’s largest provider of mental health services and GuidanceResources® for life. Fueled by a commitment to relentless innovation and a comprehensive approach to care, ComPsych provides services to more than 78,000 organizations and 163 million individuals across 200 countries. Under our GuidanceResources® brand, our personalized and fully integrated programs include behavioral health, absence management, and wellness journeys, which empower employees to lead healthier and more productive lives, while driving organizational excellence. Visit compsych.com to find out why 40% of the Fortune 500 choose ComPsych for their mental health needs.

Job Summary

The Service Coordinator is responsible for communicating with clients by phone or digitally. In addition, this individual will assist with the client referral process by creating certifications, calling providers, sending letters and/or locating urgent appointments for clients.

Primary Responsibilities

• Support employees and eligible family members by providing resources for behavioral and emotional health, family, and wellness related issues through chat
• Educate network providers regarding ComPsych procedures
• Educate providers about care management requirements
• Conduct outreach calls to clients as needed
• Locate urgent/emergency client appointments
• Disseminate cases for follow up to other departments as needed
• Other light clerical duties as needed
• Demonstrate ComPsych's strong client focus and promise to over-deliver on customer expectations
• Create client records and certifications and contacts providers with authorization information

Job Qualifications

• BA in Social Service or Psychology related field required
• Direct clinical experience preferred
• Outstanding customer service skills
• Ability to resolve client issues quickly and accurately
• Strong attention to detail and ability to multi-task
• Excellent organizational skills, highly self-motivated, and dependable
• Good time management/organizational skills
• Excellent written and verbal communication skills
• Intermediate computer skills
• Bilingual a plus

Benefits and Perks

• Full benefits package, including Paid Time Off (PTO), medical, dental, vision, 401(k) with match, robust EAP, wellness program, and much more
• Competitive pay with annual increases

 

EEO

 

ComPsych is an equal opportunity employer.  All applicants will be considered for employment regardless of race, color, age, genetics, religion, gender, sexual orientation, gender identity, national origin, disability or protected veteran status and any other characteristic protected by federal, state or local laws. ComPsych Corporation maintains a drug free workplace.