Behavioral Health Office Assistant

JOB CONTENT

Position Summary:

(Overall purpose of this position)

• Organizes and manages the needs of patients and their families associated with Behavioral Health referrals. Provides linkages for the benefit of the patient and family.

Essential duties and responsibilities which must be performed in order to carry out the position purpose summarized above:

(The following description is a general representation of the key duties and responsibilities of this position. Other duties may be assigned, as required.)

1. Screen and process mental health referrals in EPIC, including making outreach phone calls and sending letters. Manage all referrals through completion/closure. Link referred patients to BH providers and other services outside of NFP as indicated.
2. Prioritize and manage EPIC in-basket requests to the BH department, including prescription refill requests and messages.
3. Prioritize and manage BH department phone calls, including calls directed to the Psychiatrist and Clinical Nurse Specialist.
4. Maintain current list of community resources, updated periodically, available both for clients and staff.
5. Provide interpretation services (Spanish) for the psychiatric team and to other NFP providers as needed.
6. Quickly fill any openings in the provider schedules, with priority given to psychiatry appointments.
7. Assist the other mental health staff in treatment of our clients, both individually and in group. This will also include case discussion, collaboration and planning.
8. Make reminder phone calls to patients, with priority to psychiatry appointments.
9. Order transportation as needed to decrease barriers for patients.
10. Work closely with front office staff to manage BH call volume and to transition scheduling to the front.
11. Triage and manage requests from Providers, Nurses, Medical Assistants, Patient Advocates, PBS and Billing regarding patients’ BH needs.

Qualifications:

1. Specific knowledge, training or skills required to perform the duties of this position. Specific concepts, courses, training programs or required certifications:

(To perform this position successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

• Computer proficiency: Microsoft Office Suite, Web maintenance, database management.
• LSW or comparable degree preferred.
• Familiarity with community resources.
• Fluency in Spanish and English.

Essential Physical Demands and Working Environment:

(The physical demands and work environment described below are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

• Ability to see, communicate, hear and utilize electronic communication devices.
• Office work environment.
• Demonstrated ability to walk, sit or stand for long periods of time. Requires some lifting papers or boxes up to 50 pounds.
• Work environment is stressful at times.
• Required to work one evening per week.

Previous experience that is necessary background to qualify for this position:

• Experience working in a behavioral health setting preferred.

REPORTS TO AND EVALUATED BY: BH Office Manager