Amadeus Corporate Travel and Meetings Expert

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

Hours of Operation: Monday - Friday 8am-8pm (Rotating On-duty Support)

T4M Consultant must be experienced in booking Individual Air/Rail + Group Air/Rail travel, responsible for group movements ranging from 10 to 2000+ people.

This will involve research and negotiation with airlines & rail suppliers for group allocation of seats, agreeing to supplier contracts as well as managing the seats and keeping to the supplier’s deadlines, additionally, All groups will require experience of published IATA & consolidator individual fares bookable via the GDS (Amadeus).

All enquires will be managed through a defined process from meeting qualification call and initial proposal to post project financial reconciliation, respecting customer and T4M standards, procedures and policies.

This role is focused on our “Retention Strategy.” All activity contributes to the key responsibilities of overall client retention in terms of establishing a professional long term relationship, service excellence and account growth.

This role actively contributes to “Efficiency” and “Business Development Strategy” ensuring all processes followed are robust, that our activity and time management is efficient and that we all give attention to developing and growing our business.

Responsibilities and Skills required....

• Management of Corporate Travel, Workshop & Seminars, from 10 people up to 1000’s including all aspects of T4M & Group Travel
• Deliver outstanding service based on the clients Event Brief including research, policies, and management of Suppliers
• Planning, coordination, and execution of Corporate Travel, Workshops & Seminars
• Communicate confidently amongst peers to share best practice
• Achieve targeted financial results whilst delivering high quality service and demonstrate significant savings on client spend. 
• Undertake continuous self-development and training.
• Able to work on own initiative and within a team.
• Communication with booking owners
• Accurate and timely data management
• Sound Company product knowledge and ability to cross sell products where possible

• Additional duties as requested (Standby on-duty availability for some weekends a year)
• Knowledge of the airline industry
• Previous group or business travel experience preferred
• Group and or published airline ticketing experience an advantage
• GDS: Group and individual reservations: Amadeus essential
• MS Office user
• Fluent Business English
• Customer care excellence
• Minimum of 1-3 years’ experience in Group or Individual Flight booking
• Flexibility and Ability to adapt
• Able to work well in a Team
• Used to working under pressure
• High level of attention to detail

The T4M role contains all or some of the following tasks:

• Understand and meet Client Service Level Agreements (SLA if applicable)
• Qualifying call or email with enquiry owner to determine travel requirements
• Identify appropriate transportation options according to client needs
• Follow R-Max preferred suppliers’ program
• Communication with suppliers
• Confirm and manage supplier deadlines
• Reminders to customer on supplier deadlines
• Secure enquiry owner approval on budget and terms & conditions of suppliers
• Utilizing registration web site tools, capturing delegates’ information and sending flight offers/confirmations directly, managing delegate changes and updates is also an advantage.

     

Location

United States

     

     

The US national hourly wage range for this position is from $18.00 to $36.00 per hour.  The national range provided includes the hourly rate that GBT expects to pay for the role.  Actual hourly wage rate will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location.

This role is eligible for an annual Performance Based Incentive, which rewards participants based on company performance.  For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.

Benefits at a glance

     

     

The #TeamGBT Experience

Work and life