Operations Project Analyst

Overview

At Houston Methodist, the Operations Project Analyst position is responsible for providing administrative support to the department by managing strategic projects directly tied to the department's operational focus. This position coordinates office duties which require considerable initiative, experience, judgment, organizational skills, and knowledge of organization policies and practices. Utilizing many internal and external data sources and software tools, the Operations Project Analyst position serves a vital role in supporting the management team. This position relies on appropriate resources to collect relevant data, compile information for management decisions, and ensure the successful execution of related events. The projects for the Operations Project Analyst position are directly linked to the evolution of the department's/division's operational focus. Related duties for the Operations Project Analyst position involve meeting/event preparation including formulating reports and data for presentation for a variety of audiences in support of department initiatives.

Houston Methodist Standard

PATIENT AGE GROUP(S) AND POPULATION(S) SERVEDRefer to departmental "Scope of Service" and "Provision of Care" plans, as applicable, for description of primary age groups and populations served by this job for the respective HM entity.

HOUSTON METHODIST EXPERIENCE EXPECTATIONS

• Provide personalized care and service by consistently demonstrating our I CARE values:
  • INTEGRITY: We are honest and ethical in all we say and do.
  • COMPASSION: We embrace the whole person including emotional, ethical, physical, and spiritual needs.
  • ACCOUNTABILITY: We hold ourselves accountable for all our actions.
  • RESPECT: We treat every individual as a person of worth, dignity, and value.
  • EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.

• Practices the Caring and Serving Model

• Delivers personalized service using HM Service Standards

• Provides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET, Managing Up, Key Words)

• Intentionally collaborates with other healthcare professionals involved in patients/customers or employees' experiential journeys to ensure strong communication, ease of access to information, and a seamless experience

• Involves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given job

• Actively supports the organization's vision, fulfills the mission and abides by the I CARE values

Responsibilities

PEOPLE ESSENTIAL FUNCTIONS

• Promotes a positive work environment and contributes to a dynamic, team focused work unit that actively helps one another to achieve optimal department results. Collaborates with others by actively communicating and reporting pertinent information and data in a comprehensive manner.

• Effectively engages key contacts to obtain information that relates to strategic initiatives as highlighted by management.

• Represents department management at assigned committees, meetings, and other entity-related events to provide contributions or input as required.

SERVICE ESSENTIAL FUNCTIONS

• Participates on committees and task forces as assigned, ensuring that critical objectives are clearly understood and action items appropriately delegated. Follows up on action items as necessary to ensure completion of assignments.

• Coordinates department meetings and events to include scheduling, room assignments, equipment and catering needs. Composes meeting minutes for committees and department meetings as assigned.

• Conveys information to director and management by assembling and summarizing data. Uses a variety of software applications to create/compose both routine and non-routine management level communications and reports.

QUALITY/SAFETY ESSENTIAL FUNCTIONS

• Maintains associated paperwork, creates files, and develops effective presentation tools and/or reports for significant activities. Utilizes technology resources to conduct research for assigned projects.

• Collects relevant data, compiles information for management decisions, and ensures the successful execution of related events/activities using appropriate resources. Reconciles data to determine if actual results are as expected/anticipated.

• Performs routine administrative tasks contributing to the efficient flow of department operations. Develops reports and other presentation materials for director/management to showcase the need for change as appropriate.