Software Applications Engineer III - (Las Vegas - Hybrid)

Department: Loyalty Services

Employment Type: Full Time

Location: Las Vegas, Nevada - FinTech Innovation Center

Reporting To: Director Technical Services

Description

Product Installer & Configuration Expert is responsible for the installation, setup, and configuration of enterprise-level software solutions, with a strong focus on Windows Server environments, IIS, .NET applications, and SQL Server databases. This role requires expertise in server-side configurations, troubleshooting system integrations, and optimizing application performance to ensure a seamless deployment experience for clients.

What Will You Be Doing?

Installation & Server Configuration:

• Deploy and configure enterprise software applications on Windows Server environments.
• Set up and fine-tune Internet Information Services (IIS) for hosting .NET applications.
• Install and configure SQL Server, ensuring proper database setup, backups, and security measures.
• Optimize server performance, network settings, and security configurations as per best practices.
• Configure and manage firewalls, SSL certificates, authentication methods, and domain settings.

Application Deployment & Customization:

• Install and configure .NET-based applications, ensuring all dependencies and services are correctly set up.
• Work with development teams to deploy web applications and troubleshoot compatibility issues.
• Customize configurations to meet client-specific business rules, permissions, and workflows.
• Ensure seamless integration with other enterprise systems, such as Active Directory, APIs, and third-party applications.

Database Management & Optimization:

• Perform SQL Server installations, configurations, and performance tuning.
• Set up database backups, replication, and disaster recovery plans.
• Troubleshoot SQL query performance issues and optimize database indexes, stored procedures, and jobs.
• Implement security best practices for database access control and encryption.

Testing & Quality Assurance:

• Conduct pre-deployment testing and post-installation validation to ensure system stability.
• Perform stress testing, load balancing, and performance benchmarking on Windows Server and IIS environments.
• Identify and resolve compatibility, performance, and security issues before final handoff.

Customer Training & Technical Support:

• Provide training to IT administrators and end-users on system configuration, maintenance, and troubleshooting.
• Act as a technical advisor to clients, helping them optimize system performance and usage.
• Respond to customer inquiries, diagnose issues, and provide remote or on-site support as needed.
• Work with internal development and support teams to escalate and resolve critical technical issues.

Documentation & Reporting:

• Maintain detailed records of installations, configurations, and troubleshooting steps.
• Develop installation guides, best practices documentation, and knowledge base articles.
• Provide feedback to product teams regarding potential improvements or recurring technical challenges.

Skills, Knowledge, & Expertise for the job:

• Proven experience in Windows Server administration, IIS configuration, and .NET-based application deployments.
• Strong knowledge of SQL Server (installation, configuration, query optimization, and backup management).
• Expertise in Windows-based networking, Active Directory integration, and security configurations.
• Familiarity with PowerShell scripting and automation tools for system configuration and maintenance.
• Understanding of SSL/TLS certificates, firewalls, authentication mechanisms, and security protocols.
• Experience working with cloud-hosted environments (e.g., Azure, AWS) is a plus.
• Strong problem-solving skills and the ability to troubleshoot complex deployment issues.
• Excellent customer service and communication skills, with the ability to e