Store Manager

Description

ABOUT LOVESHACKFANCY

LoveShackFancy began in 2013 with a beach-to-ballroom hand-dyed halter dress that founder and creative director Rebecca Hessel Cohen made for her bridal party. Over time, that one article of clothing, created to celebrate love, has turned into a world filled with all things romantic, dreamy and drenched in optimism — from clothing to tabletop, bedding, swim, ski, travel accessories, shoes and more.

ROLE OVERVIEW

Employees are our greatest strength and the customer is our primary focus. As a LSF Store Manager you are the ultimate ambassador of our brand. You are responsible for leading your store and are in a unique position to coach your staff, expand your customer base and continue to develop news stratagies to drive the business. Leading your team strategically with a vision to achieve a transformative client centric environment, financial and operational goals and model the LSF culture. This requires a constant balancing of priorities, including strategic, operational, and leadership excellence with an authentic approach.

Please note this role is set to start January 2025

KEY RESPONSIBILITIES

Leadership and People Management

• Leads by consistently championing LSF’s purpose and strategy and by motivating and inspiring the team
• Sets clear goals and expectations for the team with consistent performance feedback to monitor results
• Manage overall team performance & growth:
• Recognize contribution of others and celebrate success
• Manage and monitor team morale & talent retention
• Provide clear feedback and regular coaching
• Foster team’s ongoing growth & development through both training & on-the-job learning
• Manage performance, handle issues & resolve conflict in a calm, objective & fact-based manner
• Manage employee relations issues with appropriate partnerships and guidance
• Communicate clearly with management team to ensure that entire staff is informed and involved
• Proactively recruit and retain staff at all levels to reflect market demographics and anticipation of future business needs
• Display a strong commitment to self-development and growth

Create the Customer Experience

• Leads by example and creates an environment and a team that consistently delivers transformational customer experiences.
• Stays engaged with and provides training and coaching to the team to develop and manage a highly productive selling environment
• Take ownership for the customer journey in your store – customize it for your customer demographic & enable your team to develop & maintain productive customer relationships and provide an inspiring and personalized shopping experience
• Oversee the development of clientele by designing and supporting strategic initiatives that build customer base and increase repeat business

Represent the Brand

• Emulate the brand aesthetic & embody a strong sense of fashion sensibility and an enthusiastic attitude
• Oversee the development of clientele by designing & supporting strategic initiatives that build our customer base & increase repeat business
• Take ownership for maintaining the LSF aesthetic across all touch points including associate presentation, dress code, visual standards, maintenance and merchandising to create a fully branded environment
• Partner with Corporate Management to ensure that the assortment strategy is aligned with the needs of the business
• Ensure the store is merchandised according to visual guidelines and hold team accountable to the standards
• Generate new ideas & apply an entrepreneurial spirit to help build & continuously improve the business

Operational Excellence

• Understand and adhere to all operational procedures and ensure the efficient running of store operations.
• Ensures the management of expenses such as payroll/wages, supplies and other expenses in a business-focused manner
• Ensures consistent enforcement of our people policies & ensure accurate and timely processing of employee paperwork
• Manage inventory movement by ensuring the accurate & timely processing of mark-downs, transfers & consolidations, receiving and POS transactions
• Ensure strong partnership with your Corporate Management Team to ensure alignment & timely two-way communication
• Ensure maintenance of stores physical appearance and cleanliness
• Contribute to successful company growth and securing of our assets through implementation of effective Loss Prevention methods and policy & procedures

Drive t