Customer Account Manager, Third Party

About us

 

 

National Grid is hiring a Customer Account Manager for Third Party Attachments for our Project Management and Construction Organization located in one of the following areas: Hopedale, Brockton, Northboro, Waltham or North Andover.

 

Every day we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us the most. We connect people to the energy they need for the lives they live. The pace of change in society and our industry is accelerating and our expertise and track record puts us in an unparalleled position to shape the sustainable future of our industry. 

 

To be successful we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow. This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business.

 

 

Job Purpose

 

 

The Outdoor Lighting and Third-Party Attachments team is seeking a NJUNS (National Joint Utilities Notification System) Sr. Account Manager to manage Doble Pole activities in Massachusetts.

Key Accountabilities

 

• Build strong strategic relationships with key stakeholders including Municipalities, CATV & Wireless Providers, Operations, Distribution Design, to deliver high impact and customer satisfaction. 
• Ensure accurate and timely reporting on progress of Double Pole remediation initiatives including milestone achievements and KPI delivery.
• Work with National Grid’s Inspection Program and Work Support to identify to identify gaps in the NJUNS double pole reporting.
• Advocate for the “voice of the customer” and mitigate municipal double pole issues, prompting Next to Go transfers and remediation of unregistered NJUN’s participants.
• Administer regular outdoor lighting and pole audits to identify unauthorized attachers and improve GIS inventory.
• Identify and implement enhancements to existing policies, processes and systems to improve efficiency and performance related to all aspects of double pole efforts.

 

Interpersonal- Experience Required

 

• Ability to communicate to stakeholders at all levels in the organization.
• Capable of working easily within a team
• Strong communication skills, written and interpersonal communications skills and supportive of external and internal customers.
• Collaborative and inclusive of people of diverse backgrounds and geographic locations
• Positive attitude, high energy
• Ability to work with limited supervision and report to office locations across MA territory.

 

Qualifications

• Bachelor's degree preferred or relevant experience, and 7+ years of work experience. 
• Knowledge of NJUNS system including navigation of the site, creation, troubleshooting, and closing tickets in the site
• Required intermediate MS Suite skills: Excel, PowerPoint, Word  
• Desired knowledge of GIS, STORMS and Smartsheet, BI Reporting.  
• Knowledge of relevant industry practice, standards and best practices.
• Experience with distribution engineering design, specifically joint use engineering for utility pole communication attachments.
• Knowledge of current trends within the industry of Broadband and 5G expansion.
• Knowledge of standards, procedures and safety practices related in the fields of work.
• Valid/Good Standing Driver's License.