General Manager - Tasty Weasel Taproom

Description

Objective

This position is responsible for the overall daily operation and profitability of the taproom.

Essential Responsibilities

• Ensures excellent customer service is the number one priority.
• Manages sales and controls costs.
• Ensures there is daily supervision of all positions at the location during all hours of operation.
• Liaises with the District Manager or VP of Brewpubs and Taprooms for all functional areas of the restaurant location and levels of management within.

Leadership

• Demonstrates leadership and teamwork while working respectfully with all team members.
• Communicates clearly while demonstrating willingness to help all team members.
• Provides and manages safe workplace environment for all staff members.
• Provides and manages harassment free workplace of all staff members.
• Protects consumer health with strict adherence to all sanitary and safe food handling mandates and practices.

Operations

• Oversees daily front of the house taproom operations.
• Ensures complete adherence to all federal and local laws including but not limited to all labor, dram shop, DABC laws and licensing requirements.
• Manages all printed menu supplies including beer menus reflecting current draft and package beer.
• Reports any issues, concerns, or pertinent items in daily HotSchedules Manager Logbook notes.
• Plans and conducts weekly shift lead meetings.
• Ensures daily pre-shift meetings are taking place with staff to inform them of happenings in the taproom.
• Updates POS terminals via POS software.

Service

• Ensures superior service is offered to all guest and is a priority of all taproom managers and staff.
• Acts as an ambassador for visiting brewers, wholesale partners, retailers, and others.
• Assists staff with ensuring timely service while ensuring accurate execution of items.
• Responds to all guest complaints and works to proactively resolve them within company procedures and guidelines.

Staff

• Recruits staff while working with other managers and human resources and complete all requisite employee paperwork and onboarding processes.
• Ensures scheduling standards and practices are being met for all staff.
• Manages staff including rewarding good performance, coaching sessions, written warnings, suspensions or termination.
• Ensures that staff adheres to company policies and procedures.
• Manages strong employee retention practice.
• Ensures that staff receives continual training necessary for job competency.
• Promotes and serves Monster Brewing beer in a fashion that communicates the brewery’s passion for quality and excellence.
• Liaises and communicates with brewery management and staff.
• Maintains and troubleshoots all aspects of multiple, draft beer dispensing systems.
• Ensures the proper standards are followed for restaurant set up, including opening and closing procedures and all security measures.
• Ensures all building premises are appropriately and adequately maintained, organized and secured.
• Maintains strict security standards to avoid theft or damage.
• Ensures that retail and to-go beer items are properly stocked and aesthetically maintained.

Accounting

• Ensures that all invoices are expeditiously accounted for accurately.
• Reconciles all cash at the end of the night and accurately record daily deposit.
• Ensures that all beer and retail item transfers from brewery to taproom are accurately entered into accounting systems.
• Conducts periodic inventories accurately while working with District Manager or VP.
• Ensures orders for all items are completed in a timely and efficient manner that provides for the financial viability operations.

Additional Responsibilities

• Additional responsibilities as assigned.

Requirements

Required Knowledge, Skills, and Abilities

• Ability to work all days, nights, weekends and holidays.
• Ability to multi-task and prioritize responsibilities in a fast-paced environment.
• Ability to communicate verbally and in writing.
• Ability to respond to common inquiries or complaints from sales staff, distributors, co-workers and management.
• Ability to communicate and present information effectively before all levels of employees and management.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to analyze and solve practical problems and deal with a variety of concrete variables