B2B Customer Manager

 

    

 

 

Business to Business Customer Manager - MyMilkMan
Hybrid working / Citywest

Tirlán 
Tirlán, is a world-class food and nutrition co-operative, with a diverse portfolio of quality ingredients, leading consumer and agri brands. 
Tirlán owns leading brands such as Avonmore, Kilmeaden Cheese, Millac, Solmiko, Truly Grass Fed, Premier Milk, Wexford, mymilkman.ie and GAIN Animal Nutrition.
We nurture a talented team across Ireland, the US, MEA and China, delivering annual revenues of over €3 billion, and over 2,300 people to manage our network of 11 processing plants and 52 agri branches. Our purpose is to nourish the world, while safeguarding our environment for future generations.

 

Role Profile
We have an exciting career opportunity for the role of B2B Customer Manager in the Mymilkman team within the Tirlan Consumer Division.    
The mymilkman platform – which was launched in 2013 - supports over 180 milk distributors, servicing 75,000 consumers with doorstep deliveries for milk and food each week.   The B2B Customer function is responsible for onboarding, training, development and general customer service for the milk distributor network, with regard to all aspects of the mymilkman platform.
The B2B Customer Manager will lead a function that is of strategic importance to the mymilkman business.  As well as managing the day to day operational issues, they  will be responsible for setting and delivering an agenda that supports the digital transformation of the doorstep channel.   Key focus areas will include continuing the successful strategy of transitioning more distributors onto the mymilkman platform, and increasing the number of consumers online and paying by card.
This is a dynamic role, requiring someone with a strong understanding and passion for technology.  They will need strong communication and customer service skills, and an ability to set and prioritise work agendas, both  for themselves and for their team members.  They will need to be able to build trust quickly, and develop strong working relationships with stakeholders, both internal and external to the Tirlan business.  They will demonstrate an ability to negotiate with and influence others, to support the achievement of mutually beneficial results.
It will be important that candidates have similar experience in current/ previous roles, and can demonstrate their energy and enthusiasm for driving growth and delivering results that positively impact Tirlan, consumers, and the milk distributors.

 

Responsibilities
•    Manage all operational aspects of the mymilkman platform relating to the milk distributor network (+180 agents). 
•    Set the strategy and develop the annual channel plan for the B2B Customer team, and work with key stakeholders across the business to execute the plan.  
•    Define the service proposition for the existing milk distributor network (including communication, training, development, customer service), and ensure a high standard of service delivery, to optimize both the distributor and the consumer experience.  
•    Coordinate all aspects of onboarding new milk distributors to the mymilkman platform.
•    Develop and review all training materials for the mymilkman platform.
•    Identify growth opportunities for individual distributors, and work with stakeholders in the Mymilkman and Sales teams, to deliver and execute a plan to support the growth.
•    Define IT enhancements for the mymilkman ‘agent’ platform, and work with the Digital Operations Manager and IT partners to develop and roll out.
•    Oversee all communication to the milk distributor network for the mymilkman team. 
•    Report on the progress and the delivery of results by the B2B Customer team – identifying areas for improvement.  
 

Requirements
•    An ability to build trust, and develop strong working relationships with key stakeholders.
•    Must have excellent communication skills.
•    An ability to work in an ambiguous and dynamic environment.
•    Demonstrate strong prioritisation skills.
•    Must be passionate about technology, and demonstrate a high technical literacy.
•    Will have intermediate skill levels in Powerpoint and Excel.
•    Strong influencing and negotiation skills.  
•    Be methodical and process orientated, with an ability to report on results. 
•    Must have worked in a similar role, with a strong technical/ IT training background. 
•    Must be able to demonstrate proven results in influencing key stakeholders.
•    Experience managing people is an advantage. 

 

We offer
•    Hybrid working (flex Fridays)
•    Free parking incl. EV charging 
•    Work/life balance and collaborative work culture
•    Career progression opportunities