Technical Product Manager, CLM

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

We’re not yesterday’s IT department, we're Digital Technology. The world around us keeps changing and so do we. We’re redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth. We’re all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow’s journey to become the defining enterprise software company of the 21st century. And we love co-creating, using, and highlighting our own products to do it. Ultimately, we strive to make the world work better for our employees and customers—when you work in ServiceNow Digital Technology, you work for them.

Company

Work matters. It’s where we spend a third of our lives. And the workplace of the future is going to be a great place. We’re dedicated to bringing that to life for people everywhere. That’s why we put people at the heart of everything we do.

People matter. Our people have a passion for learning, building, and innovating. Whether you’re an engineer, a sales professional, a finance professional, or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow.

Team

The IT Applications, Legal and Risk team supports its business customers with close collaboration and by designing best-of-breed solutions to business problems. By working closely and understanding our business partners’ keys to success, we tailor effective solutions to business challenges.

Role

The Technical Product Manager (TPM), Contract Lifecycle Management (CLM)is a leadership position helping to craft and execute strategic and tactical implementation of ServiceNow’s CLM system. Ability to oversee and work with a broad spectrum of teams is critical to success in this role. Two-way translation is key. The ability to represent business requirements and expectations, while also effectively expressing technical challenges, enables mutual trust between business and technical teams. The CLM TPM represents IT before business partners and is a trusted advisor for day-to-day strategic implementation.

What you get to do in this role:  

• Partner with business department and sub-department leaders to make immediate and lasting impacts to the way we work
• Assist the Director, IT Applications, Legal & Risk, along with business department heads, in creating the CLM strategy and budget
• Lead cross-functional teams to meet business needs, design workflows, software implementations, and manage incidents
• Collaborate with global teams consisting of UI/UX, development, QA, project management, and BSAs
• Work with internal customers and suppliers at all levels and responsibilities

Qualifications

To be successful in this role you have:

• Hands-on experience working with and implementing Contract Lifecycle Management systems required
• Experience managing large technical implementations
• Worked with global support and customer teams
• Led cross-functional teams in Agile development projects
• People-management experience a plus
• Experience working with legal teams and