Senior Developer Support Engineer

At Webflow, our mission is to bring development superpowers to everyone. Webflow is the leading visual development platform for building powerful websites without writing code. By combining modern web development technologies into one platform, Webflow enables people to build websites visually, saving engineering time, while clean code seamlessly generates in the background. From independent designers and creative agencies to Fortune 500 companies, millions worldwide use Webflow to be more nimble, creative, and collaborative. It’s the web, made better. 

Webflow recently launched App Marketplace to help our customers connect their marketing and design tools without needing engineering or development effort. We are looking for a Senior Developer Support Engineer to bridge our developer community and our internal engineering and product teams. In this role, you’ll build, maintain, and grow strong relationships internally and externally to help scale the success of Webflow developers. You’ll be a trusted advisor in providing technical guidance to our developers by troubleshooting and helping to remove roadblocks. You’ll craft documentation and code samples and help evolve our support strategies so that building and launching powerful Webflow apps is as seamless and flexible as possible.

About the role 

• Location: Remote-first (United States; BC & ON, Canada) 
• Full-time 
• Exempt status
• Our cash compensation amount for this role ranges from $130,000 - $178,000 for most US locations and $144,000 - $198,000 for US locations with a higher cost of labor. All figures cited above are in $USD and pertain to workers located in the United States. Pay is based on several factors including market location, and may vary depending on job related experience, knowledge, qualifications, and skills

As a Senior Developer Support Engineer, you’ll...

• Cultivate and nurture relationships with developers, fostering a vibrant and collaborative developer community
• Act as a trusted technical advisor, helping developers understand and utilize our tools effectively
• Answer developer questions through Slack, Webflow's customer forum, Zendesk, and email
• Collaborate within the DevRel team to develop and maintain high-quality technical documentation, tutorials, and sample code to support developers building Apps for Webflow Marketplace
• Partner with product and engineering teams to provide insights from our developer community, ensuring a tight feedback loop and helping enrich our product development lifecycle
• Represent Webflow's developer platform at conferences, meetups, live streams, and other events

In addition to the responsibilities outlined above, at Webflow we will support you in identifying where your interests and development opportunities lie and we'll help you incorporate them into your role.

About you 

You’ll thrive as a Senior Developer Support Engineer if you...

• Have 3+ years of experience developing applications with REST API and web technologies
• Have 5+ years of experience in a customer facing role, with a focus on Developers
• Are passionate about empowering developers build on Webflow
• Enjoy working cross-functionally and wearing multiple hats
• Enjoy writing developer facing documentation
• Have excellent written and verbal communication skills with the ability to convey complex technical concepts to diverse audiences
• Bonus points if you’ve built an App on Webflow’s developer ecosystem!

Even if you don’t meet 100% of the above qualifications, you should still seriously consider applying. Research shows that you may still be considered for a role if you meet just half of the requirements.

Our Core Behaviors:

• Obsess over customer experience. We deeply understand what we’re building and who we’re building for and serving. We define the leading edge of what’s possible in our industry and deliver the future for our customers.
• Move with heartfelt urgency. We have a healthy relationship with impatience, channeling it thoughtfully to show up better and faster for our customers and for each other. Time is the most limited thing we have, and we make the most of every moment.
• Say the hard thing with care. Our best work often comes from intelligent debate, critique, and even difficult conversations. We speak our minds and don’t sugarcoat things — and we do so with respect, matur