Transportation Dispatcher

Description

Sycamore Services is seeking a Transportation Dispatcher to make a difference in other's lives and your own by providing training in daily living skills and promoting community involvement for people with disabilities. A non-profit organization devoted to enhancing the quality of life for those we serve by empowering individuals with intellectual and developmental disabilities and other challenges that can limit daily activities. We offer personalized services across home, community, and office settings, tailored to meet the unique needs of each person we serve. 

Day-to-Day

• Set up transportation appointments with customers and/or personnel from other organizations.
• Coordinate transportation schedule with drivers. 
• Maintain all client data records for transportation department. 
• Enter data daily into the transportation computer program as transportation appointments are set and print tickets for drivers at end of each day. 
• Coordinate maintenance of all vehicles, first aid supplies for vehicles, and transportation department training on an as needed basis. 
• Confirm customer appointments prior to scheduled appointment to ensure transportation services are still needed.
• Ensures quality service by performing random customer service calls and submits results to Director. 

Requirements

• High School diploma or GED required. 
• Training or experience in bookkeeping, data management, and office administration preferred. 
• Training or experience in word processing and spreadsheets preferred. 
• Able to communicate effectively via two-way radio and answer a multi-line phone system required. 
• Ability to be flexible, organized, detail-oriented, responsible and a team player. 
• Excellent customer service and verbal/written communication skills. 
• Able to carry out job duties with minimal supervision.