Front Desk Clerk - On Call - Park MGM

THE JOB:

As a Front Desk Clerk, you'll be the face of hospitality, ensuring every guest feels warmly welcomed and deeply appreciated from the moment they arrive until check-out. Your dedication to exceptional service will set the tone for their entire stay, leaving a lasting impression and fostering loyalty.

THE DAY-TO-DAY:

• Welcome guests to the property and the MGM Resorts family by providing memorable service, anticipating guest needs, and responding to and resolving any guest complaints
• Deliver a seamless and professional experience managing early and late property arrivals/departures and walk‐ins and all other tasks associated with guest room check‐ins and check‐outs
• Enhance guest experience through offering upgraded accommodations per authorized programs and processes and promoting MGM Rewards enrollment and benefits to our guests
• Partner with Housekeeping and other related departments to exceed guest expectations and special requests
• Ensure correct charges and credits are posted, collect payments, handle cash and credit transactions, and demonstrate responsibility in balancing all cash and cash equivalent transactions using property cash handling procedures
• Control and issue keys while promoting security, privacy, and confidentiality of all guests while providing a relaxing and hassle‐free experience from start to finish
• Harness the power of tablet devices to seamlessly conduct essential transactions and showcase our array of products and services to our valued guests, providing them with a cutting-edge and interactive experience

THE IDEAL CANDIDATE:

• Takes pride in their work, can multitask, and describes themselves as detail-oriented
• Proficient in basic computer skills
• Enjoys problem-solving and is adept at handling challenging guest scenarios with professionalism and tact in a fast-paced hospitality environment

 THE PERKS & BENEFITS:

• Access to company hotel, food and beverage, retail, and entertainment discounts
• Free meals in our employee dining room
• Free parking on and off-shift

Are you ready to JOIN THE SHOW? Apply today!