Meet DeepL

DeepL is a global communications platform powered by Language AI. Since 2017, we’ve been on a mission to break down language barriers. Our human-sounding translations and intelligent writing suggestions are designed with enterprise security in mind. Today, they enable over 100,000 businesses to transform communications, reach new markets, and improve productivity. And, empower millions of individuals worldwide to make sense of the world and express their ideas.

Our goal is to become the global leader in Language AI, building products that drive better communication, foster connections, and make a real-life impact. To achieve this, we need talented individuals like you to join our exciting journey. If you're ready to work with a dynamic team and build your career in the fast-moving AI space, DeepL is your next destination.

What sets us apart

What sets us apart is our blend of modern technology, competitive benefits, and an open, welcoming work culture that enables our people to thrive. When we share what it's like to work at DeepL, the reactions are overwhelmingly positive. This may be because of our products that have helped countless people worldwide or our shared mission to improve communication for individuals and businesses, bringing cultures closer together. What we know for sure is this: being part of DeepL means joining a team dedicated to innovation and employee well-being. Discover what our teams have to say about life at DeepL on LinkedIn, Instagram and our Blog.

Meet the team behind this journey

We’re looking for a diligent and dedicated Customer Success Manager to care, advocate for and grow important customer relationships at one of Europe’s fastest growing technology companies backed by top investors who helped scale Uber, Twitter, Instagram, and Zendesk. Specifically, we’re looking for someone who can build and deepen our connections with senior stakeholders, conduct technical and commercial conversations with various teams, own onboarding and drive product adoption within a subset of our customer base. In a nutshell, create loyal fans!

Your responsibilities

• Build Long-Term Relationships: Develop a deep understanding of your book of business, including their ecosystem, strategy, and goals.

• Position as a Strategic Partner: Conduct regular business reviews that present relevant data and narratives demonstrating how we are achieving the customer's desired outcomes, solidifying your role as a trusted advisor.

• Support Onboarding Effectiveness: Collaborate with onboarding managers to ensure the onboarding process aligns with the customer's desired outcomes, setting them up to achieve these goals as quickly as possible in their journey.

• Drive Product Adoption: Strategically position DeepL products to the right stakeholders within customer organizations to drive adoption and ensure high customer satisfaction.

• Collaborate with Account Executives: Identify growth potential to create a robust pipeline of up-sell and cross-sell opportunities.

• Educate Customers on API Usage: Proactively inform your book of business about how to effectively leverage our API and other product features to ensure their success.

• Advocate for Customers: Collaborate with various DeepL teams, such as Support, Finance, and Legal, to address customer needs effectively.

• Troubleshoot Inquiries: Quickly understand our products and customer requirements to resolve issues efficiently.

• Meet and Exceed Goals: Achieve quarterly adoption, retention and advocacy targets while tracking customer details and next steps.

• Work Cross-Functionally: Collaborate with DeepL leadership to enhance our product and service offerings.

Qualities we look for

• Relevant experience managing client relationships at senior levels.

• 4+ years of customer success experience, ideally with the focus on retention

• 2+ years of sales/ account management experience, ideally with a focus on renewals and upsell/cross-sell

• Experience with APIs and a comfort level in working with customers who integrate our solutions into their own products.

• Fluency in German and English – knowledge of Spanish and/or Italian would also be beneficial.

• Experience in the Software/SaaS industry is preferred.

• Exceptional organizational, pr