IT Project Manager

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IT Project Manager

Position Overview

The IT Project Manager is responsible for leading the planning, execution, and successful delivery of technology initiatives that support new store construction, remodels, infrastructure upgrades, and enterprise technology deployments. This role provides overall project leadership by managing project scope, schedules, budgets, resources, risks, and vendor performance while ensuring alignment with business objectives and operational priorities.

The IT Project Manager serves as the primary liaison between Information Technology, Operations, Construction, Facilities, General Contractors, business leaders, and third-party vendors to ensure technology solutions are delivered on time, within budget, and fully operational for each project milestone.

This position requires strong leadership, strategic planning, and exceptional organizational skills, along with the ability to manage multiple complex projects simultaneously. Frequent travel and hands-on coordination at construction sites and operating locations are required.

Project Leadership

• Lead multiple concurrent IT projects from initiation through implementation and project closeout.
• Develop comprehensive project plans, schedules, budgets, resource allocations, and communication strategies.
• Define project scope, objectives, deliverables, and success metrics in collaboration with business stakeholders.
• Establish project priorities while balancing competing business needs and operational deadlines.
• Ensure projects adhere to company project management standards, governance, and documentation requirements.
• Manage project budgets, monitor expenditure, and provide accurate financial forecasting throughout the project lifecycle.
• Prepare executive-level project status reports, dashboards, and presentations for leadership.

Construction & New Store Technology

• Lead all IT aspects of new store openings, remodels, relocations, and facility expansions.
• Partner with Construction, Facilities, Operations, and Store Leadership to align technology milestones with construction schedules.
• Oversee the planning, procurement, installation, configuration, testing, and deployment of all technology infrastructure.
• Ensure network infrastructure, telecommunications, security systems, POS systems, fuel systems, surveillance, wireless networks, and supporting technologies are operational before store opening.
• Conduct project readiness reviews and coordinate successful technology go-live activities.
• Manage post-implementation support to ensure smooth operational transitions.

Vendor & Stakeholder Management

• Serve as the primary point of contact for internal departments, general contractors, consultants, Internet service providers, telecommunications providers, and technology vendors.
• Manage vendor relationships to ensure contractual obligations, service levels, schedules, and project deliverables are achieved.
• Coordinate vendor activities including equipment deliveries, installations, testing, network cutovers, and system commissioning.
• Facilitate project meetings and communicate project status, risks, issues, and mitigation strategies to stakeholders.
• Build collaborative relationships across departments to ensure successful project execution.

Project Planning & Risk Management

• Develop detailed implementation schedules and coordinate project activities across multiple departments.
• Monitor project progress against established milestones and proactively resolve issues that could impact delivery.
• Identify project risks and develop mitigation and contingency plans.
• Manage project changes, scope adjustments, and schedule modifications through established change management processes.
• Ensure compliance with company standards, security policies, construction requirements, and applicable regulations.

Field Operations

• Conduct site visits throughout project lifecycles to validate construction progress and technology readiness.
• Perform infrastructure inspections including structured cabling, power, telecommunications, equipment rooms, and network readiness.
• Review and interpret construction drawings, technology layouts, and floor plans.
• Coordinate on-site installation activities while ensuring compliance with safety requirements.
• Support after-hours implementations, technology cutovers, and store opening activities as necessary.

Leadership

• Provide leadership