Business Analyst

What we offer

• Excellent health benefits plan, which includes medical, vision and dental options
• 401(k) with company match
• Company profit sharing plan
• Generous paid time-off and paid holidays
• Paid parental leave
• Company-paid mental health benefit through Headspace
• 2 free on-site fitness rooms
• Employee Assistance Program
• Employee Resource Groups
• Personal and professional development program

Job Summary

The Technical Business Analyst (BA) who uses their business, IT, and data analysis skills to solve complex problems for our SERVPRO organization. The BA is responsible for investigating both internal and external systems, identifying options for improvements, and bridging the needs of the business with the use of technology. The Technical Business Analyst serves as a liaison among stakeholders to understand the structure, policies, and operations of the organization. Technical BAs work closely with stakeholders, the IT team, and management to define business requirements and set goals for software and system enhancements. Technical BAs document a project's technical requirements and analyze workflow to ensure compliance with standards.

Major Duties and Responsibilities

• Actively and consistently support all efforts to simplify and enhance the Franchise/customer experience
• Developing technical specifications: Elicit requirements using interviews, document analysis, requirements meetings, surveys, site visits, business process descriptions, use cases, task and workflow analysis.
• Critically evaluate information gathered from multiple sources and reconcile discrepancies to transpose high-level information into a general understanding and distinguish user requests from the business needs.
• Communication: Proactively communicate and collaborate with external/internal customers & technical teams to analyze information needs and functional requirements, and deliver the following artifacts as needed.
• Drive and challenge business units on their assumptions of how they will successfully execute their plans.
• Serve as the conduit between the customer community (internal and external customers) and the software development team through which requirements flow.
• Collaborate with developers and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs.
• Assist in the system deployment planning and execution. This may include training material creations, training execution, user documentation, and Level 3 support of the system once deployed.
• Strong analytical and product management skills required, including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements.