Senior Manager, Project Management

West Creek 1 (12071), United States of America, Richmond, Virginia

Senior Manager, Project Management

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.                                               

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Card Tech’s Top of House team is looking for a strategic, creative, collaborative lead to serve as our Programs & Operations Communications Lead. This role will be responsible for creating and executing strategy for keeping organizational leaders informed and for partnering with key stakeholders to craft and manage the entire communications ecosystem for the organization, including communications for our core programs. In this role, you’ll ensure our communications to associates and leaders are strategic, impactful, and well managed. 

The Top of House team is looking for a candidate with a passion for clarity and impact, and can orchestrate multiple high priority initiatives seamlessly, and has a technical aptitude. The ideal candidate will have a keen eye for well crafted communications that drive action and results, has strong program and process management skills, can identify strategic areas of opportunity for our organization and turn those ideas into reality, and is obsessed with understanding the customer and work in order to deliver strategic leverage and value. Success in the role will require high levels of collaboration and the ability to partner closely with stakeholders and senior leaders across all areas to influence and ensure buy-in, and the ability to deeply understand the technical landscape in order to deliver high value relevant communications for a variety of audiences. 

You’d be a great fit if:

• You care deeply about how we connect, inform, and inspire associates and leaders

• You have a knack for how technology is built and how work gets done

• You are an excellent, confident communicator who feels comfortable presenting program ideas or decisions in front of peers, stakeholders, and leaders

• Your methods are vast and you have the ability to tailor a communication to meet any audience’s need

• You’re a strategic thinker and enjoy collecting, organizing, and synthesizing information to make a decision or recommendation

• You understand that context is king and ensuring people are informed is critical to organizational success

• You can put structure around mess, connect dots, and can find and articulate a clear narrative or vision

• You can think outside the box and enjoy big picture thinking 

• You like to get it right but also know when good enough is good enough 

• You are highly collaborative and consultative, and seek out inspiration and feedback from others to always drive towards the best solution

• You have a can-do, positive attitude and are a team player

• You understand the benefits of both process and being nimble

• You have the ability to handle multiple projects at once, prioritize your own work, and manage your own schedule to meet deadlines 

• You are independent, can work autonomously, and are comfortable owning the end-to-end experience for project development with little direction

Responsibilities:

• Build and drive overarching communication strategy for key business and organizational efforts, focused on technology programs

• Lead the execution of organization wide support and enablement of our senior leaders via information and communications. 

• Support and influence the organization to cohesively communicate in relevant modalities and venues and own various communication channels, including Slack and email, to inspire, include and engage associates.

• Manage key partnerships, including interacting and communicating with stakeholders across all levels and in multiple organizations to inform and influence outcomes

• Confidently lead and drive work forward with the ability to p