Customer Success Manager, Enterprise

Company Description

Wix makes it possible for anyone to succeed online. Since 2006, we’ve grown to 5,000 employees in 17 countries, launched over 40 products, and serve over 230 million users and their visitors worldwide. At Wix, we push you to innovate, evolve in non-traditional ways, and grow outside your comfort zone. We operate in small teams that work closely together to create incredible things.

Although we’re already industry leaders in web creation and business, our work is nowhere near done. Our goal is to become the main engine of the Internet so we can create a more open web for all.

Job Description

The Enterprise Customer Success Manager will own a book of business of Wix enterprise accounts, be a trusted partner and consultant, and provide guidance on launching and optimizing their Wix deployment following web development best practices.

• Partner with Product teams to create tailored customer onboarding workshops and trainings based on predetermined business requirements
• Respond to customer inquiries about product questions and provide solutions to complex use cases and workflows
• Conduct customer business reviews to assess progress against desired business outcomes, determine opportunities for deeper feature engagement and measure and communicate the impact of Wix on the customer’s business
• Foster customer health through periodic website reviews that facilitate new feature adoption and drive continuous business value throughout the customer’s lifecycle
• Identify growth opportunities and facilitate the renewal process with enterprise customers
• Collaborate with the marketing team to identify customer references and case studies
• Act as the voice of the customer with the Wix product team, helping shape the evolution of the product

Qualifications

• A dynamic self-starter with 5+ years experience in customer success management within a SaaS company
• 3+ years experience working with enterprise customers and having conversations about growth, upselling & renewals
• Experience presenting complex ideas in an accessible and engaging way to executive-level customers 
• Great organizational, project and time management skills
• Fluent in Spanish or Portuguese- an advantage

Additional Information

We are Wix’s Enterprise team. We’re a new team focused on becoming the go-to solution for large companies looking to maximize their potential online. Through a combination of forward-thinking design language and a smart, savvy tone of voice, we’re pushing the boundaries of what it means to market SaaS products. The groundwork has been laid, and we’re ready to take off. Come join us.

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At this time we are seeking NY-based candidates or candidates who can commute to our office in New York City. Our employees work in a flexible hybrid model and are expected to be in the office at least 3 days per week.

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Approximate base compensation $95,000 - $110,000. In addition to the base pay this role includes variable compensation earned and company RSUs as part of the compensation package. Final package may vary and will be determined by various factors including location the role is expected to be performed, shift, candidate profile and ideal qualifications. 

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In addition to a competitive compensation package and opportunities for professional growth, Wix offers comprehensive benefits to support the well-being and financial security of our employees. Our benefits include:

• Comprehensive health & life benefits including fully covered medical, dental and vision.
• Generous and flexible time off for personal recharge and special life moments
• Emotional and mental health support programs
• Allowances supporting nutrition, fitness and productivity
• 401K matching, with no vesting period
• Equity & ESPP -
• We grant RSUs (restricted share units) to all of our employees.  We believe that our employees directly impact our success and thus should benefit from our successes.
• All employees are also eligible for the ESPP (Employee Stock Purchase Plan) allowing employees a unique opportunity to benefit from Wix’s success by purchasing Wix shares at a discounted rate.