Site Reliability Engineer

Job Description

Join the Legal Tech Revolution at Litera

Are you ready to shape the future of how law is practiced? At Litera, we're leading the legal AI revolution. As pioneers at the forefront of legal technology, we're transforming how 2M+ legal professionals work every day at the world's top law firms and corporate legal departments through our cutting-edge, AI-driven portfolio of tools. From intelligent document drafting to predictive analytics, from automated workflows to advanced security governance, we deliver innovative solutions seamlessly within Microsoft 365 and across every device lawyers use. With 30+ years of relentless innovation and the majority of the world's largest law firms as our clients, we're just getting started. If you're passionate about building AI-forward solutions that scale globally and want your work to impact millions of legal professionals worldwide, this is your opportunity to be part of something extraordinary—help us continue revolutionizing legal technology and defining what's possible in the legal industry.

As part of our strategic growth and commitment to enhancing our operational flexibility, we are excited to announce our transition to a hybrid working model. We will be establishing offices in Austin, Boston, Chicago, Denver, New York City, Philadelphia, New Jersey, Raleigh and Toronto.  These cities will serve as key hubs for our operations. We are actively seeking talented individuals to join our team and support this dynamic shift. Candidates interested in these opportunities should reside within a reasonable commuting distance from one of these future office locations, as employees will be expected to work from the office at least three days a week. This approach will enable us to cultivate a collaborative and innovative environment while providing the flexibility that modern work demands. This position will be based out of the Denver office.

Role Overview: 

As a Site Reliability Engineer (SRE) at Litera, you will play a key role in ensuring our SaaS solutions remain stable, scalable, and resilient. Your primary focus will be on enhancing operational efficiency and reliability across diverse cloud environments and their core infrastructure. You’ll leverage automation to streamline workflows, develop innovative tools, optimize monitoring and alerting systems, and provide rapid incident response. This is a hands-on, team-oriented position that values collaboration and proactive problem-solving. 

Key Responsibilities: 

•Own SaaS application reliability and architecture 

•Solve complex systems issues 

•Support and escalated customer-facing issues 

•Participate in a 24/7 on-call rotation 

•Lead root cause analysis and remediation efforts 

•Automate workflows to improve efficiency 

•Build and maintain dashboards for real-time monitoring 

•Drive reliability improvements across cloud infrastructure 

•Enforce security and compliance standards 

•Coordinate cross-team incident resolution 

•Manage disaster recovery and operational playbooks 

•Mentor engineers and foster technical excellence 

•Be a reliable, collaborative presence on the team 

Qualifications: 

•Experience as a Site Reliability Engineer or similar role 

•Experience performing log analysis and software remediation 

•Experience using configuration management tools (Terraform, Puppet, Ansible) 

•Experience working with cloud platforms and remote collocated systems 

•Deep knowledge in monitoring and alerting tools (New Relic, Datadog, Dynatrace) 

•Co