Office Staff Coordinator

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Job Title:

Office Staff Coordinator

Department:

Student Life | Counseling and Consultation

Office Services Coordinator for Counseling and Consultation Service (CCS), the mental health services department for OSU students, co-located at Younkin Success Center and Lincoln Tower. Supervises staff of 3-4 front desk associates including all direct reporting duties; completes annual review evaluations, performance management, coaching and annual goal setting; coordinates reception activities, staffing, records management, data entry, and provides primary reception services; oversees and answers multiline phone system, urgent phone calls from multiple stakeholders, including students, parents, faculty, staff and administrators; checks in clients and greets visitors; provides customer service to a diverse client population; schedules and reschedules client appointments; gathers information of a sensitive and confidential nature; handles confidential information and inquiries; communicates stated client needs to clinical staff; works effectively in a fast-paced environment; maintains knowledge of CCS services with an ability to communicate to university stakeholders; provides resource options to those calling in seeking services such as: triage, Community Provider Data Base, and urgent appointments; fields student requests for prescription refills; participates in staff trainings and weekly meetings. Responsible for assisting in interviewing, hiring and training of new CCS staff (clinical, trainees and administrative); determines coverage for reception activities; assists with policy and procedure formulation for front desk reception activities; manages fee collections process; other duties as assigned.

MINIMUM REQUIRED QUALIFICATIONS

High School diploma or GED. Certification or vocational training may be required. Associate degree in relevant field may be preferred. 4 years of relevant experience required. 6 or more years of relevant experience preferred.

DESIRED QUALIFICATIONS:
Six years’ experience in a large office setting, preferably working with a team, providing front line customer service; three years' supervisory experience; Answering multiline phones, customer service to various populations, working at a health care facility, front desk or reception, handling confidential information, and ability to multi-task, problem-solve and prioritize; knowledge and operation of computer and basic office technology/equipment and MS Office programs; experience in a medical or counseling setting.

Additional Information:

Posting range: $20.24 - $26.44

Location:

Younkin Success Center (0052)

Position Type:

Regular

Scheduled Hours:

40

Shift:

First Shift

Final candidates are subject to successful completion of a background check.  A drug screen or physical may be required during the post offer process.

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