Manager, Billing

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DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers.  Read more at www.dsv.com 

Location: Torrance, CA

Division: Air & Sea US
Job Posting Title: Manager, Billing 
Time Type: Full Time

 

Summary

 

As a Billing manager at DSV, you will oversee the billing process, Account receivable & payables ensuring accuracy, timeliness, and compliance with company policies and procedures. Your role involves managing billing operations, resolving complex billing issues, and providing leadership and support to the billing team.

 

Duties and Responsibilities

• Manage the end-to-end billing process, including invoicing, billing adjustments, and credit memos.
• Ensure accuracy and completeness of billing data, including rates, charges, and contract terms.
• Ensure invoicing speed (<4 days) and auto rating (>85%) targets are achieved each month.
• Analyze billing data and reports to identify discrepancies, trends, and opportunities for process improvement.
• Conduct regular audits to validate billing accuracy and compliance with contractual agreements.
• Oversee the administration and maintenance of billing systems and software, ensuring functionality and data integrity.
• Serve as a primary point of contact for billing inquiries and escalations from internal and external stakeholders.
• Communicate billing policies, procedures, and requirements to customers and internal teams as needed.
• Investigate and resolve complex billing issues, discrepancies, and disputes in a timely and efficient manner.
• Collaborate with cross-functional teams, including finance, operations, and customer service, to address billing-related challenges.
• Identify opportunities to streamline billing processes to improve efficiency and reduce errors.
• Implement best practices and standards for billing operations to enhance accuracy and effectiveness.
• Provide training and support to junior billing staff on billing processes, systems, and procedures.
• Mentor and coach team members to foster professional growth and development.
• Prepare regular billing reports, metrics, and analysis for management review.
• Provide insights and recommendations based on billing data to support decision-making and strategic planning.
• Accounts receivable - Monitor customer accounts and send reminders for incoming payments and make sure timely payment.

 

Educational background / Work experience

• Bachelor's degree in accounting, finance, business administration, or a related field. Additional certifications in billing or accounting are advantageous.
• Minimum of 5-7 years of experience in billing or accounts receivable roles, with at least 2-3 years in a senior or leadership position.

 

Skills & Competencies

• Strong understanding of billing principles, practices, and procedures.
• Proficiency in billing systems and software (e.g., SAP, Oracle, QuickBooks).
• Excellent analytical and problem-solving skills.
• Attention to detail and accuracy in dat