Patient Care Assistant, Per Diem

The Patient Care Assistant- Safety Attendant (PCA) cares for all patients, including behavioral health, following provider instructions and hospital procedures. Actively monitors patients’ physical and emotional well-being and reports to nursing/medical staff.  Ensures a safe environment for patients and staff.  Participates in rehabilitation and treatment programs and helps with personal hygiene and activities of daily living.

All patient care team members act to meet patient needs and learn new skills to achieve quality patient care and customer service.  Team members promote a cooperative working relationship with each other, other staff, and the public by facilitating and enhancing communication, displaying honesty and respect, displaying sensitivity to age specific needs and cultural defenses, and expressing and accepting feedback in a professional manner. 

% 

of time

Essential Function (Yes/No)

Key Responsibilities

(To be completed by Supervisor)

75%

Patient Care

• Observes patients to detect behavior patterns and reports observations to the medical/nursing staff and documents them in the electronic medical record.
• Uses de-escalation techniques to resolve issues with patient’s behavior.
• Maintains therapeutic boundaries with patient and families.
• Intervenes to restrain violent or potential violent patients by verbal or physical means as required. Completes all documentation in a timely manner

10%

• Helps patients with their personal hygiene, such as bathing and keeping beds, clothing and living areas clean
• Other tasks and duties as required. 

15%

• Documents vital signs and other pertinent observations in the electronic medical record.
• Intervenes to restrain violent or potential violent suicidal patients by verbal or physical means as required. Completes all documentation in a timely manner

100%

LIVING PRIDE STANDARDS

Service Excellence

• Demonstrates service excellence by following the Everyday PRIDE Guide with the UCSF Medical Center standards and expectations for communication and behavior.  These standards and expectations convey specific behavior associated with the Medical Center’s values: Professionalism, Respect, Integrity, Diversity and Excellence, and provide guidance on how we communicate with patients, visitors, faculty, staff, and students, virtually everyone, every day and with every encounter. These standards include, but are not limited to: personal appearance, acknowledging and greeting all patients and families, introductions using AIDET, managing up, service recovery, managing delays and expectations, phone standards, electronic communication, team work, cultural sensitivity and competency.   

• Uses effective communication skills with patients and staff; demonstrates proper telephone techniques and etiquette; acts as an escort to any patient or family member needing directions; shows sensitivity to differences of culture; demonstrates a positive and supportive manner in which patients / families/ colleagues perceive interactions as positive and supportive. Exhibits team work skills to positively acknowledge and recognize other colleagues, and uses personal experiences to model and teach Living PRIDE standards. 

• Exhibits tact and professionalism in difficult situations according to PRIDE Values and Practices

• Demonstrates an understanding of and adheres to privacy, confidentiality, and security policies and procedures related to Protected Health Information (PHI) or other sensitive and personal information.

• Demonstrates an understanding of and adheres to safety and infection control p