Senior Platform User Experience Operations Specialist - San Jose

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.



Why Join Us

Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.

Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.

To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.

Join us.



The Trust and Safety platform team is responsible for protecting our users from harmful content and abusive behaviors. With the continuous efforts of our trust and safety platform team, TikTok can provide the best user experience and bring joy to everyone in the world.



The User Experience Enhancement team is dedicated to ensuring the satisfaction and experience of platform users. We achieve this by establishing a comprehensive User Experience Measurement system in collaboration with data science, analyzing user feedback and issues through root cause analysis, and conducting regular user satisfaction surveys. Additionally, we drive issue governance initiatives and collaborate with cross-functional teams to enhance products and systems, all with the overarching goal of continuously improving the platform user experience.



Responsibilities

- Possess a profound comprehension of various business scenarios and exhibit agility in adapting to new platforms. Cluster and analyze user feedback to derive actionable insights.

- Present optimization recommendations derived from comprehensive analysis and actively collaborate with cross-functional teams to drive forward governance projects. Engage closely with Data Science, Engineering, and Product teams to advance system optimization and enhance performance based on project outcomes.

- Methodically categorize, quantify, and analyze the multi-faceted experience factors of the platform. Establish a comprehensive experience measurement system by coordinating with relevant stakeholders to identify pertinent experience indicators. Support teams in enhancing their key performance metrics.

- Proactively identify users' pain points through regular surveys and facilitate resolutions to pertinent issues, thereby enhancing overall user satisfaction.