Principal Product Manager – VME (Services & Strategic Customer Engagement)

Principal Product Manager – VME (Services & Strategic Customer Engagement)

  

This role has been designated as ‘Remote/Teleworker’, which means you will primarily work from home.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

   

Product Services, Strategic Customer engagement

The Product Manager for VME Services is responsible for defining, evolving, and scaling VME service offerings while increasing the team’s bandwidth to effectively respond to customer and sales escalations. This role serves as a key product point of contact for strategic customers, working closely with sales, customer success, support, and engineering to address critical issues, shape service requirements, and ensure customer needs are reflected in the product roadmap. The PM translates real-world usage, escalation learnings, and strategic customer feedback into actionable service improvements that drive reliability, adoption, and long-term customer value.

Management Level Definition:

Contributions have substantial technical impact on a significant HPE product/project, or a strategic/architectural direction. Go-to creator and innovator for critical business challenges and opportunities. Substantial, unique contributions provide long-lasting, recurring benefits like time-to-market improvements, cost reductions, or satisfying future and current unmet customer needs. Recognized internal authority on key technology areas. Provides technical leadership to the business for significant project/program work. Leads and connects others across functions to unite around a common goal. Actively mentors others and contributes to the HPE technical community.

Responsibilities:

• Independently leads and drives the end-to-end product strategy and operational product roadmap for many complex products or product portfolios.
• Create and articulates the value proposition, target customer segments and business cases, to bring innovative and disruptive products to market for multiple product portfolios with respect to the whole company product portfolio (i.e. Product configuration mix, Revenue/Margins, financials, market share).
• Synthesizes market requirements (MRD) into marketing/customer details through having intimate customer knowledge and business, financial, and industry market acumen.
• Actively engages across verticals or customer segment engagements.
• Drive innovative and futuristic approaches based on external market insights and feedback.
• Builds products from ideation to launch.
• Recommends and influences key stakeholders with data driven analysis on strategic priorities throughout all phases of the product lifecycle, encompassing planning, development, launch, management, and exit strategies.
• Creates and drives goal alignment and collaborates across one or more products' value chain partners to optimize margins and enable success of products per plans across the product lifecycle. (i.e. Engineering: product development; Supply Chain: SKUs, inventory; and Marketing: marketing and pricing strategies and Go to Market Plan and drives adoption).
• Acts as a leader, providing guidance and mentoring to less-experienced team members and influences them to build effective requirements and roadmaps.

Education and Experience Required:

• Bachelor's degree or equivalent in computer science, engineering, or related field of study; MBA or advanced degree in computer science or engineering preferred.
• 10+ years of work experience in related field
• Technical understanding and knowledge of the relevant industry.
• Translation of technical requirements/functions into business value for the customer.

Knowledge and Skills:

• Extensive team skills and ability to cross functionally drive/influence work through others.
• Ability to mentor and lead teams to achieve results for complex, ambiguous projects.
• Works cross-functionally to align with Go to Market, operations, and other functions.
• Extensive skills in cost efficient solution building, fin