Clinical Assistant II

 At Solis Mammography, our patient-focused culture is at the heart of every interaction. We deliver the care, compassion and high-touch experience that have made us a valued healthcare partner to the generations of women that we serve. As the nation’s leader in breast health services, our commitment to providing excellence in patient care is realized at every level of our organization.  The Solis team is establishing a dynamic culture of “work hard, play hard” and is looking for the next all-star to add to its roster. If you are an ambitious self-starter who thrives in an environment where you are empowered to take ownership of your area of responsibility, we would like to speak to you.
The Clinical Assistant is responsible for assisting the clinical team members to provide an efficient workflow and exceptional service. This position is critical to Solis Mammography; by providing outstanding patient care and maintaining the flow of the center, the Clinical Assistant impacts the profitability of the organization.

Location: Willow Grove, PA
Hours: Mon - Fri (8:30 - 4:30), occasional evenings & Saturdays 

RESULTS MEASURED BY THE FOLLOWING RESPONSIBILITIES:

Operations

• Understands, demonstrates and promotes Solis Mammography brand promise;
• Asks "How can I assist you?" 97% of the time;
• Facilitates appropriate patient flow between registration and modalities to ensure proper care is provided in a timely manner;
• Chaperones radiologists as needed;
• Properly sets up trays for procedures; assists radiologists or technologists with procedures as required;
• Proficient in the use of eRAD/PACS and Penrad;
• Schedules patients for appropriate follow up and/or additional exams; obtains appropriate orders;
• Verifies and or inputs patient information (demographics, insurance and contact information) into system 100% of the time;
• Explains and assists patients with completion of forms on an as-needed basis;
• Scans documents and links to patient medical records on an as-needed basis;
• Proficient in handling calls for general patient questions, e. directions, hours of operation, etc.;
• Refers questions regarding medical results to a clinical team member 100% of the time;
• Maintains patient confidentiality 100% of the time;
• Adheres to attendance policy;
• Participates in front office training, as requested by a manager;
• Performs other duties as

SKILLS AND QUALIFICATIONS:

• Strong verbal communication and listening skills;
• Energetic and flexible;
• Manages multiple projects and timelines;
• Well organized and detail oriented;
• Exhibits sound judgment;
• Forms strong working relationships within the team;
• Identifies additional tasks to be completed and willingly assists others;
• Basic computer skills using Microsoft Office Suite required;
• Basic knowledge of medical terminology preferred;
• Minimum of two years' experience in healthcare or customer service environment preferred.