Client Liaison (PLADS)

Salary Range: $80,000 - $100,000

Job Posting End Date: This job will be posted on an ongoing basis 

 

We’ve Got You Under Our Wing

We are the duck. We develop and empower our people, cultivate relationships, give back to our community, and celebrate every success along the way. We do it all…The Aflac Way.

 

Aflac, a Fortune 500 company, is an industry leader in voluntary insurance products that pay cash directly to policyholders and one of America's best-known brands. Aflac has been recognized as Fortune’s 50 Best Workplaces for Diversity and as one of World’s Most Ethical Companies by Ethisphere.com.

 

Our business is about being there for people in need. So, ask yourself, are you the duck? If so, there’s a home, and a flourishing career for you at Aflac.

 

Worker Designation – This role is a remote role. This means you will be expected to work from your home, within the continental US. If the role is remote, there may be occasions that you are requested to come to the office based on business need. Any requests to come to the office would be communicated with you in advance.

 

What does it take to be successful at Aflac?

•        Acting with Integrity

•        Communicating Effectively

•        Pursuing Self-Development

•        Serving Customers

•        Supporting Change

•        Supporting Organizational Goals

•        Working with Diverse Populations

 

What does it take to be successful in this role?

• Demonstrates strong consultative skills and the ability to influence constituents

 

• Strong leadership skills

 

• Strong communication skills (verbal, written, presentation)

 

• Strong understanding of multiple aspects of contracts, plans and products

 

• Ability to work with cross-functional business units and vendors to support the customer’s needs

 

• Promotes collaboration among constituents and represents a professional image of the company

 

• Strong project management skills

 

• Ability to support Leave and Disability products

 

• Critical thinking and decision-making skills

 

• Strong knowledge of Best Practice and customer specific policies and procedures

 

Education & Experience Required

•        Bachelor's Degree In a health care or related field

•        4+ years minimum of Industry experience

•        2 years minimum experience working directly with customers and employees

•        Proven technical experience in STD/LETD, Leave(paid/state) and ADA case management.

Or an equivalent combination of education and experience

 

Travel

Less than or equal to 25%

 

Principal Duties & Responsibilities

• Attends and participates in select customer meetings as appropriate to discuss feedback and/or needed process enhancements.

 

• Proactively identifies and surfaces customer and plan issues for resolution while acting as a liaison to communicate workflow results, ideas, and solutions.

 

• Manages escalated customer issues in conjunction with the Technical Claim Specialist.

 

• Proactively analyses data, identifies trends and issues; provides system recommendations and designs feedback related to plan changes and updates.

 

• Works with IT to define system fixes, enhancements and requirements and performs user acceptance testi