Lead Analyst, Client Technology Solutions & Services

This position will play a key role in supporting the successful implementation of strategic initiatives. This role partners closely with the Implementation Lead and Project Manager to ensure timely, efficient, and high-quality delivery of projects.

• Collaborate with the Implementation Lead and Project Manager to drive implementation activities and meet project milestones.
• Support the Implementation Lead in managing day-to-day tasks and issue resolution.
• Communicate clearly and proactively, asking thoughtful questions to uncover requirements, clarify needs, and mitigate risks.
• Ensure documentation is thorough, accurate, and aligned with project objectives.
• Familiarity or willingness to learn about EDI healthcare data standards to support implementations.
• Ability to manage multiple priorities in a fast-paced, collaborative environment.

This position will analyze, evaluate and design/redesign business, IT or operational processes using scientific approaches such as Critical Thinking, Lean Management, ITIL, Design Thinking and structured systems analysis and design. Provide coaching and mentoring to more junior staff. Work with a variety of development roles to understand the overall technical architecture and how each feature is implemented. Is highly collaborative and comfortable communicating cross-functionally and across management levels in formal and informal settings. Have strong analytical skills and a relentless determination to do what is right for customers. Good at multi-tasking, juggling competing priorities, and organizing oneself. Deep understanding of the business/technical domain.

• Lead design, planning, and implementation of requirements to satisfy business needs.
• Authority on best practices of requirements gathering, business system configuration and defining/execution of acceptance criteria.
• Work with the technical teams and the business/product owner to ensure efficiency, smooth and successful implementation.  
• Coach and mentor junior staff in requirements documentation, systems configuration, defining/execution of acceptance criteria and establishing, tracking, measuring and refining metrics. 
• Improve product feature offerings by providing feedback to internal cross-functional teams including IT Project Manager, Business/Product owner and Software Engineering.
• Identify, drive, and optimize technical and business process flows for existing and new opportunities. 
• Partner with teams to define systems improvement focusing on scale, efficiency, and automation.
• Work with internal business groups to acquire a deep understanding of their processes and operations.
• Understand software internals, debug problems using log files, and write automated tests with Perl/JavaScript and/or user-level test automation tools. 
• Strong organizational skills, tracking multiple test executions simultaneously and be able to synthesize the results.
• Meticulous attention to detail; the ability to juggle many tasks in parallel while delivering high quality results.
• Works/Collaborates with Software Engineers to understand features and technical implementation and ensure highest quality product delivery.
• Drive the software development process toward quality-centric methodologies.
• Other duties as assigned.

Other Job Requirements

Responsibilities

4+ years related experience including a minimum of 2+ years developing requirements, designing and executing test cases in IT.
Ability to synthesize complex information and explain it to others in technical and non-technical terms.
Experience with a variety of QA methodology and problem solving tools/techniques.
Detail-oriented person who is passionate about quality and is enthusiastic about the new technology offered to customers.
Experience with and a passion for translating user-interface design into requirements and acceptance criteria.
Ability to lead other team members through resolving challenges.
Mastery of creating and executing test cases.
Experience in Perl/Python/JavaScript scripting and user-level automation.
Excellent customer experience intuition; demonstrated success in delivering a world-class customer experience.
Experience with Lean methods.
Experience with diagraming and visual communications.                              
Certification in Training in Design Thinking.

General Job Information

Title

Lead Analyst, Client Technology Solutions & Services

Grade

27

Work Experience -