Jobs and Careers

General Manager

Springfield, United Statesfull_timeVerifiedPosted 17 Feb 2025

About the role

Company Description

About Truck Centers, Inc.
For over 50 years, three generations have led Truck Centers, Inc. from a single store dealership into our current network of ten, full-service dealerships and two auxiliary locations in Illinois, Indiana, and Missouri proudly representing the Freightliner and Western Star truck brands. Our team has remained dedicated to delivering exceptional customer service in an environment that fosters collaboration, innovation, and a communal spirit of giving back. To learn more about us, visit truckcentersinc.com.

Job Description

At Truck Centers, Inc., we believe our people are our most valuable resource. As a family-owned, people-focused dealership, we are looking for an experienced, driven, and dynamic leader to take the wheel as our General Manager.

If you thrive on leading large teams, optimizing operations, and delivering top-tier customer service, this is your opportunity to take ownership of a high-performing dealership and drive it to new heights.

What You’ll Do:

Lead & Inspire – Foster a positive, engaged, and collaborative dealership culture where team members feel valued and motivated.
Oversee Daily Operations – Ensure all departments run smoothly, efficiently, and in alignment with best practices, safety standards, and customer service excellence.
Develop & Coach Teams – Identify training and growth opportunities, mentor department managers, and support team members in achieving success.
Drive Performance & Growth – Set key performance goals, analyze dealership data, and implement strategies to increase efficiency, profitability, and customer satisfaction.
Problem-Solve & Resolve Conflicts – Proactively address internal disputes, customer concerns, and operational challenges with a solutions-focused mindset.
Ensure Compliance & Best Practices – Uphold company policies, industry standards, and Elite Support expectations to maintain a high-performing and safe work environment.
Be Hands-On – Conduct on-site visits with customers, engage with team members, inspect the facility, and monitor dealership conditions to uphold Truck Centers’ high standards.
Manage Vendor & Customer Relationships – Serve as a key liaison with customers, suppliers, and internal teams to strengthen business partnerships.
Own the Numbers – Oversee budgets, expenses, and financial planning while providing data-driven insights to executive leadership.
Plan for Success – Ensure proper staffing coverage, oversee scheduling, and be available to support the leadership team when needed.

Why Join Truck Centers, Inc.?

Family-Owned & People-Focused: We treat our team members like family and invest in their success.
Growth & Stability: A well-established, growing company with opportunities for career advancement.
Industry Leader: Work for a respected dealership with a strong reputation for excellence.
Make an Impact: Your leadership will directly shape the success of the dealership and the careers of those you lead.

Qualifications

What We’re Looking For:

Experienced Leader: 10+ years in dealership leadership or a combination of sales, operations, and departmental management.
Education: High school diploma or equivalent is required; Bachelor’s degree in Business, Finance, or related field is preferred.
Licenses: Valid Driver's License with ability to meet insurance requirements is required.
Industry Knowledge: Deep understanding of dealership operations, OEMs, and the trucking industry is required.
Strong Business Acumen: Proven success managing complex budgets, financial planning, and forecasting.
People-First Mindset: Passion for coaching, mentoring, and developing high-performing teams.
Problem Solver: Ability to analyze data, troubleshoot challenges, and drive continuous improvement.
Tech-Savvy: Comfortable with tablets, MS Office, and dealership management systems (Procede experience preferred).
Must participate in a pre-employment background check and drug screen.