Sr. Quality Assurance Engineer

About MCIM

MCIM – The Data Center Operating System (DCOS) is a platform that simplifies the complexities of managing a data center by bringing all functions and locations under one intuitive dashboard. 

MCIM started with a commission from a Fortune 100 financial institution to create a cloud computing solution for managing their global critical facilities. The team developed the MCIM platform based on the lessons learned from that project.

Today, MCIM is utilized by Fortune 100 and 500 companies in over 94 countries worldwide. This world-class solution is continuously improved through collaboration with users and industry organizations like The Uptime Institute.

Job Title: Sr. Quality Assurance Engineer

Job Duties: Fulcrum Collaborations, LLC dba MCIM by Fulcrum Collaborations in Glen Allen,

VA is seeking experienced Sr. Quality Assurance Engineer(s) who will be focused on quality

assurance for the entire MCIM application to ensure the quality and reliability of our software

products through rigorous testing, bug identification, and documentation. This role will be

responsible for developing and executing software tests to identify software problems and

their causes, test system modifications to prepare for implementation, and document

software and application defects using a bug tracking system. Individual(s) will apply

advanced theoretical knowledge of information technology principles and concepts, as well as

experience with Salesforce application software quality assurance, to perform the duties of

the position.

Job responsibilities and duties include:

Perform comprehensive testing of Salesforce applications, including functional, regression,

integration, and performance testing, to identify defects and ensure optimal performance.

Develop and execute test plans, test cases, and test scripts specifically tailored for Salesforce

applications, adhering to established testing methodologies and quality standards.

Collaborate with cross-functional teams to understand Salesforce customization

requirements, user stories, and acceptance criteria to create effective test strategies and plans.

Identify and document software defects, including accurate replication steps and detailed

descriptions, using Salesforce bug tracking systems or relevant tools.

Work closely with Salesforce developers and administrators to troubleshoot and resolve application issues, ensuring efficient defect resolution and timely delivery of quality Salesforce solutions.

Participate in requirements and design reviews, providing valuable input from a quality

assurance perspective to ensure Salesforce applications meet functional and technical specifications.

Assist in the maintenance and improvement of Salesforce QA environments, including setup,

configuration, and troubleshooting of testing tools and frameworks specific to Salesforce.

Collaborate with team members to enhance QA processes, methodologies, and tools, actively

seeking opportunities to improve efficiency and effectiveness in Salesforce testing.

Stay updated on Salesforce best practices, new features, and updates, and apply them to

enhance overall Salesforce testing practices and strategies.

Contribute to the development of automated test cases and participate in the

implementation of an automated testing framework for Salesforce applications.

Provide timely and accurate status reports, test metrics, and other QA-related documentation

to project stakeholders and team leads.

This position will supervise the work of at least one (1) direct report: Manual Quality

Assurance Engineer.

NOTE: This position will not have any unilateral authority to make management decisions

related to hiring, termination, compensation, budget or related company operations.