Front Desk Agent

 

Create Your Experience of a Lifetime!

 

Come work and play in the mountains!  Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

 

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

 

Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).
 

Job Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons 
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan 
• Employee Assistance Program
• Excellent training and professional development
• Referral Program
   

Full Time roles are eligible for the above, plus:

• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
• Free ski passes for dependents
• Critical Illness and Accident plans

 

Job Summary:

As the Front Desk Associate, you are the face of the hotel! You are the first point of contact for all guests and help make their stay a memorable one. If you are new to hospitality, Front Desk Associate is a great starting point with huge potential for upward mobility.

 

Job Specifications:

• Starting Wage: $20.00/hr - $22.92/hr 
• Employment Type: Year Round (10-month)  
• Shift Type: Full Time hours available 
  • Mornings, evenings, holidays, and weekends
• Minimum Age: At least 18 years of age  
• Housing Availability: Yes 

 

Job Responsibilities:

• Work face-to-face with customers
• Check-in guests and condo owners, processing necessary paperwork and credit cards
• Check-out guests and condo owners ensuring posting and collection of payments
• Answer Call Center and Front Desk Phones in a timely and professional manner
• Provide guests with information on Keystone Resort and the surrounding area
• Handle all customer needs
• Always maintain a professional appearance and demeanor
• Help Condo Owners with their Reservations
• Expected to be cross-trained with Lodging Operations
• Collaborates and works with other Departments including but not limited to: Lodging Operations, Owner Relations, HOA Management, Housekeeping, Maintenance, IT, and Sales
• Other duties as assigned

 

Job Requirements:

• Somewhat strong computer skills
• High School education or equivalent - Required
• Basic reading, spelling, and math skills – Required
• Ability to converse clearly and comfortably with many different types of people in English – Required
• Ability to work with guests using good social manners, diplomacy, and tact – Required

 

 

The expected pay range is $20.00/hr - $22.92/hr. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

 

In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution. 

 

We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities re